When you install the Cricut Craft Room^® design software on Windows^® computers, drivers for your Cricut^® machine will automatically be installed. Follow the driver installation prompts carefully. 

 If you are not sure that the drivers installed correctly, open the Cricut Craft Room^® design software, go to the Help menu, click Install Drivers, and then select the appropriate option. Follow the onscreen instructions to install the drivers. If a Found New Hardware wizard appears, complete the recommended hardware installation.

Cricut® machine, Cricut Create® machine, and Cricut Expression^® machine users: The firmware numbers will appear on the machine’s screen just after powering on the device. If an update is needed, the Cricut Craft Room^® design software should automatically prompt you to update your machine and then take you through the update process. 

Cricut Expression^® 2 machine and Cricut Imagine^® machine users: The firmware numbers can be found on the machine’s LCD screen in the About menu. These machines update differently than other Cricut^® machines. If your machine needs a firmware update, check out the Cricut Sync program at www.cricut.com/cricutsync.

Cricut Mini^® machine users: The Cricut Craft Room^® design software will prompt you if an update is available for your machine.

If you are prompted to update your firmware, please perform the update to ensure you get the best cuts.

Double check that the spelling of your username (e-mail) and password are correct. Make sure the Caps Lock key is not on and try the Forgot Password? option if necessary.  If you continue to get this error, contact customer support.

If you click CUT and receive the no usable devices are available message, please review these suggestions. If you need additional assistance, please call Cricut^® Customer Support.

1. Is your Cricut^® machine fully powered on? Is the USB cable firmly connected to both your Cricut^® machine and your computer?

2. Is your Cricut^® machine’s firmware up to date?

3. Check that the drivers are installed correctly.

4. Do you hear a chime when you connect the Cricut^® machine to the computer? If not, try a different USB port on your computer.

5. Is the Cricut DesignStudio® software or Cricut^® Sync program running at the same time? These programs sometimes interfere with the USB communication, so make sure those programs are closed before opening the Cricut Craft Room® design software.

6. Do you have more than one Cricut^® machine connected to your computer? Try disconnecting any machines not currently in use.

7. Close and reopen the Cricut Craft Room^® design software to refresh your session.

If you are unable to select an image already on your mat, try these suggestions: 

1. Check that you a clicking directly on the image.  Try clicking one of the dark outlines (cut paths).

2. Use the Front and Back button in the Top Tools to adjust the order the images appear on the mat. You may have a larger image in front of the image you are trying to select.

3. Click just outside the image and drag your mouse to create a blue selection box. Drag your mouse until the box overlaps the image. Release your mouse click and all images touching the blue box should be selected.

The Cricut Craft Room^® design software uses a bridge to communicate between your computer, the internet, and your Cricut^® machine.  If this communication gets interrupted in an unexpected way, you may receive a bridge error that requires the Cricut Craft Room® design software to close. Often, restarting the Cricut Craft Room^® design software will refresh your session and resolve the issue. 

If you continue to receive bridge errors, please check that your firewall and antivirus programs are allowing the Cricut Craft Room® design software to run properly. Add both Cricut-Craft Room.exe and CCRBRidge.exe to your antivirus and firewall’s trusted programs list.  If you need help doing this, please contact Cricut^® Support or your antivirus and firewall providers.