Groups: Registered
Joined: 1/29/2010(UTC)
Posts: 3
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Just received my new cricut imagine today. I have tried to get it set up but have ran into some problems. I can't get the printer part calibrated. When it tells you to put in the mat with a piece of paper on it and press go it just makes a noise and won't go any further. Then I noticed that a long silver circular rod fell out of the back onto my table. That must of been what i heard moving around when I took the imagine out of the box. Customer service is closed I guess cause when i try to call it rings then hangs up on me.
Has anyone else had any problems with their cricut imaagine?
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Medals:  Groups: Registered, Circle Member
Joined: 10/15/2009(UTC)
Posts: 207
Location: Tracy, CA
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Yep, mine is being sent back because the memory wasn't holding the calibration changes. I am frustrated too but at the same time understand that this is a new product and there is going to be some bugs, and PC customer service has been awesome. In fact I just receieved an email from Jim Colby and he is personally going to make sure my new I is up to par.
Jenn
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 1 user thanked JennLorist for this useful post.
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Groups: Registered
Joined: 1/29/2010(UTC)
Posts: 3
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thanks Jen. good to know. My kids and I were sooooo excited to get going on the imagine tonight but guess we'll have to wait a bit longer. I guess I'll have to wait till monday to talk to someone in customer service. good luck with yours! 
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Groups: Registered
Joined: 9/17/2010(UTC)
Posts: 2
Location: Tornado
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crying] My new cricut has arrived yesterday. I had some initiall problems but got it going. Now I can't seem to get it the install the updates so I can use my olkd cartidges!!! Uuug!!!!
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Medals: Groups: Circle Member, Registered Joined: 2/17/2009(UTC) Posts: 2,606  Location: Wadsworth Ohio Thanks: 1592 times
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I would call PC and get it sent back right away! I wouldn't keep a broken machine- Mine's on it's way back and a new one is on it's way here!
Good luck!
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