I have given up registering my purchases after writing and calling CS for over a year numerous times. Another issue I addressed with them the lack of showing the items in alphabetical order without the word CRICUT unless it is part of the name of the item (i.e., Princess Party instead of Cricut Party). Their lists also are not consistent as some do show up without the word Cricut in front of the name of the cartridge. I have spent hundreds of hours literally trying to verify their list with my own. I HAVE GIVEN UP. I am relying solely on my spreadsheet and have not registered over 20 cartridges as I just get too frustrated. I kept asking if the registrations are important to their operations with no answers so I assume they could care less. This is an easy fix for them but they don't see it as a priority. About six months ago, CS on the phone suggested that I send them the registration info and they would input it. I DON'T SEE THAT AS CUSTOMER SERVICE when they have on their website a tag for us to do it for them. The rewards portion has always worked probably because they would get a ton of hate mail if it didn't