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Joined: 2/9/2013(UTC)
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I've got a new Cricut Expression 2, and when I push the power button, the home, pause and power buttons are lit, the screen is also lit (but with no image on it), and when I release the button, everything goes off again. I have tested in a few power outlets, checked the power cord, there are no cardboard shipping insert in the machine, and I don't know what to look for anymore. Also, I need online support, because the machine was bought in the USA, but I'm in Brazil now, so i'ts difficult for me to call the telephone support. Please, help me 
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Medals:  Groups: Circle Member, Registered Joined: 2/19/2011(UTC) Posts: 5,261  Location: 'Almost Heaven' West Virginia Thanks: 11302 times
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Is the electrical voltage in Brazil the same as the US? If that is not the problem, there is an international support line. HTH Cricut® support hours Monday - Friday 7 a.m. - 6 p.m. (MST) Cricut® support: 801-932-1144 toll-free service phone: 877-7CRICUT email: support@Cricut.comfax: 801-794-9001 International customers: UK: 0808 101 7032 Outside of UK: 0044 0808 101 7032 Hours 2pm – 1am GMT/UTC email: isupport@provocraft.com
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Groups: Registered
Joined: 4/19/2010(UTC)
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I have had this happen with mine. I think the button is very sensitive. I find that if I do it carefully its ok. Sometimes it seems to be turning off at the same time you switch on if you keep your finger on the button too long. Hth
Xxsue
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