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For the past week my cricut craft room software will not get past the initializing screen on my PC. On the laptop it works just fine (just a little slower). I've tried uninstalling and reinstalling the software... three times!! PLEASE PLEASE HELP ME!!!  
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Medals:  Groups: Circle Member, Registered Joined: 9/26/2006(UTC) Posts: 9,633  Location: Brisbane, Australia Thanks: 1833 times
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It's possible the anti-virus software on your PC did an update and is now blocking CCR. You might try adding CCRBridge.exe and Cricut-CraftRoom.exe as exemptions in the a/v program.
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Hello Cassie! The error you are receiving is caused when the antivirus blocks the program from working. There are several types of antivirus, we recommend calling your provider and having them help you add these programs into your exceptions:
• Cricut Sync
• Cricut Craft Room
CCRBRIDGE.EXE (this needs to be added from both the Cricut Sync program files folder and the Cricut Craft Room program files folder
Please contact customer service if this does not fix your issue!
-CricutGena
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 1 user thanked CricutGena for this useful post.
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This is all very frustrating! I can't go past the initializing stage either- have tried just about everything! Why does this need to be so difficult? I have windows 8, does this have anything to do with it? Please help! 
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hey hun,
i had to do this for daughters computer to run ccr
first right click on craft room icon on desktop then click properties then compatibility then click box that says run in compatibility mode for windows 7 then click apply i think that it it please let me know if it works hun
shari
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Medals: Groups: Circle Member, Registered Joined: 9/26/2006(UTC) Posts: 9,633 Location: Brisbane, Australia Thanks: 1833 times
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Originally Posted by: mhohnstadt76393e37  This is all very frustrating! I can't go past the initializing stage either- have tried just about everything! Why does this need to be so difficult? I have windows 8, does this have anything to do with it? Please help! Here's a picture of the changes you need to make to the CCR compatibility options that Shari mentioned above. 
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thanks so much, with your directions, success at last!!
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I cant even get the craft room to work i get stuck at the videos and it wont go any further
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Medals: Groups: Circle Member, Registered Joined: 7/12/2008(UTC) Posts: 20,581  Location: Alpharetta Georgia Thanks: 6887 times
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Originally Posted by: corbitt.michelle76bc6d9915 I cant even get the craft room to work i get stuck at the videos and it wont go any further
You need to change your screen resolution because below the video is a box to not show the video again that you aren't seeing.
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Mine wont go past the initializing screen either. I have windows 8 and when I click on properties, it doesnt show me the screen you showed. I dont have a Compability tab! Strange or am I in the wrong window. I went to Norton's firewall, and both the CCRbridg and the Cricut Craft Room are set to allow but it's still just initializing. Renee-Ann
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Originally Posted by: ragiggie6a2c67d2 Mine wont go past the initializing screen either. I have windows 8 and when I click on properties, it doesnt show me the screen you showed. I dont have a Compability tab! Strange or am I in the wrong window. I went to Norton's firewall, and both the CCRbridg and the Cricut Craft Room are set to allow but it's still just initializing. Renee-Ann Hello, you will need to right click on the icon, the choose properties. Then you will see the Compatibility tab. I hope this helps! -Cricut Gena
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This post was so helpful to me. I did update my virus protection and CCR would not work. Now, I know why! Thanks
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