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ScrappinLis Offline
#1 Posted : Saturday, November 17, 2012 7:19:10 PM(UTC)
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This is my first time using CCR and I was happily cutting along when all the sudden mid-page it stopped. A message came up on the computer screen about my cricut not being plugged in the USB or something. Now I can't get my machine to do anything. When I push the power button it will light up but the LED screen is blank and pushing buttons won't do anything. Is this a glitch or common? Do I need to trash my machine? I'm so sad.
CricketCMV Offline
#2 Posted : Saturday, November 17, 2012 8:32:18 PM(UTC)
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Originally Posted by: ScrappinLis Go to Quoted Post
This is my first time using CCR and I was happily cutting along when all the sudden mid-page it stopped. A message came up on the computer screen about my cricut not being plugged in the USB or something. Now I can't get my machine to do anything. When I push the power button it will light up but the LED screen is blank and pushing buttons won't do anything. Is this a glitch or common? Do I need to trash my machine? I'm so sad.


What kind of machine do you have; sounds like your cord might be bad?

Try turning it off and unplug it from the wall and from the computer for fifteen or twenty seconds. I would also reboot my computer. After you reboot, go ahead and plug into the USB Port on your computer and turn it on. Does that get you going again?

Char
ScrappinLis Offline
#3 Posted : Friday, November 23, 2012 11:28:56 AM(UTC)
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Tried unplugging and reboot, didn't work. I still can't get my screen to come to life. Crying
CricutMallie Offline
#4 Posted : Friday, November 23, 2012 3:09:00 PM(UTC)
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Hello Lis,
Please phone Customer Support-- we have wonderful techs on call today-- they'll be happy to help you.
http://www.cricut.com/home/support/contact-us

Monday - Friday 7 a.m. - 6 p.m. (MST)
Cricut® support: 801-932-1144
toll-free service phone: 877-7CRICUT
email: support@Cricut.com
fax: 801-794-9001


International customers: 0808 101 7032
Hours 2pm – 1am GMT/UTC
email: isupport@provocraft.com
CricketCMV Offline
#5 Posted : Sunday, November 25, 2012 4:49:46 PM(UTC)
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Also, make sure you're getting it into the right USB port. I think you might have several to try plugging it into and some are stronger than others. Usually, the ones at the back of your hard drive are stronger than those on the front (unless some of our gurus can come on and tell us different....this is what I've always believed).

Char
kbrown67c9a762 Offline
#6 Posted : Thursday, November 07, 2013 9:32:18 AM(UTC)
kbrown67c9a762

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Same thing is happening to me-Got my impression 2 last spring worked fine but came back this fall to classroom and now it cuts about 3 inches and stops. Tried different USB in back no difference-really frustrated
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