Medals:  Groups: Registered, Circle Member Joined: 11/25/2006(UTC) Posts: 1,534  Thanks: 44 times
Was thanked: 638 time(s) in 395 post(s)
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I've been trying for the past few days to update my machine with no luck. I have the current version of Cricut Sync. It goes through the downloading and updating just fine but it never can finish the install. I have let it sit all day and the little green stripe bar just keeps turning. I have tried it with 2 different computers and have also turned off my anti virus and firewall. Any other suggestions?
Lisa
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Medals: Groups: Registered, Circle Member
Joined: 2/21/2009(UTC)
Posts: 1,056
Location: Florida
Thanks: 884 times
Was thanked: 346 time(s) in 278 post(s)
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I ran into this the last time I updated as well. I just kept trying and trying. I never uninstalled/installed or any of that. I just re-started the process over and over. I think it took me about 4 different times and one time I even tried (unsuccessfully) overnight. It eventually did work.
I've heard of another lady who only does updates during non-peak hours...say 12-1 am or something crazy like that. But according to her she's never had an issue. I wish I could find the post for you, but that's basically how she has kept her machines updated and going strong.
Good luck!
~Selena
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Groups: Registered
Joined: 11/6/2012(UTC)
Posts: 1
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I've tried all day too. I contacted tech support and they successfully wiped out my Imagine and now it doesn't work at all! I'm sorry I ever wasted $500 on the Imagine machine. Now I have a big chunk of useless plastic. Don' t waste your money on any more Cricut machines! If it doesn't quit completely their tech support will tear it up for you!
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