I would like to backup my Gypsy files........... This function hasn't worked for months. I would like to use my Gypsy files in CCR! Is the Gypsy another abandoned pricey toy????

My Gypsy is 3 years old...... I would like to backup my gypsy files before my Gypsy goes to the boneyard!!! Why has this feature been nonfunctional for months and when will it be working again?

Also, until recently the free carts PC gifted Gypsy owners appeared in CCR....... Blackletter, Christmas Noel, Tags, Bags, Boxes, Smiley Cards....... There were 6 and they have vanished........ When will access to these be restored in CCR? They were there once upon a time!

Edited by user Sunday, November 11, 2012 8:20:42 AM(UTC)  | Reason: Not specified

I've been dying to backup my files too...especially if they are getting out of gypsy...we should, at least, be able to move our files to CCR prior to our personal gypsies dying (and we can't replace any more).

That is the VERY LEAST they should provide for the loyal gypsy owners.

btt

One year!!!!!!!!!!!!!!!!!!!!!!!!!!!!! and no fix to problem that PC bought on with a update?? When i drag mine to the desktop they always are zero K and I open the file with a text editor and it's blank!

My gypsy is 3 years old and I wont be replacing....... PC, I NEED TO BACK UP MY FILES!!!


Thanks for info, SB_Grandma........ The situation is really worse than I thought!

PC, please respond to this post!!! Gypsy owners need to be able to backup their files! I wonder how many folks would sit quietly if their computer did not allow them to transfer, share or backup files???

PC, Please respond........... seems this problem has been going on for over a year?????????

Thanks for the response........... but Facebook and Twitter are social netword sites........ and tech problems generally aren't handled in a social media environment. Nathan was on the MB a few weeks ago and he introduced PCGena; and, at that time, he said that PC has several people reading the MB to handle technical issues.......

Every cutter company has a message board where technical issues are discussed and company reps respond........ most tech companies have longstanding message boards where technical issues are handled......... Posts are buried very quickly on Facebook and Twitter, social networks aren't appropriate or professional forums in which to address technical problems, in my opinion......... thanks again for taking the time to read my post and responding

Hopefully, if PCGena & Co can't address this problem themselves, they will have the initiative to forward this problem to someone who can..........

Gena has posted about tech problems after consulting, guess you missed that :-) The most recent being about a Cricut Sync Error.......it's a sticky at the top of General Chat on the Circle board.

Regardless, a year without being able to backup Gypsy files is inexcusable, in my opinion, regardless of what PCGena's responsibility is on the MB! Hopefully, someone who cares at PC will read this and see if the problem can be corrected or ar least looked at........... or perhaps the Gypsy has been abandoned also???

Edited by user Monday, November 05, 2012 5:34:20 PM(UTC)  | Reason: Not specified

PC please respond! Thanks

I wonder if the lack of action is the fact they want you to be totally on CCR. This way they have control of what you have and what they need from you, like your designs or something you have made.

They seem to have no accountability to the loyal customers. It just convinces me that the hand held G is also on the way out.

I said it on one of the other posts. I wish Nathan would remove his picture as it makes me want to puke. He promised so much and we got nothing!!!


This is my Honest Opinion.

we can hope I guess...

What about those of us who can't use CCR, because we don't have access to the internet where it is by our machines. I don't want to have to get on the internet to design. I love my Gypsy, its small, travels with me, and I love it.

Isn't this the reason NATHAN posted about PCMALLIE a few days ago? I thought it was on a STICKY on Friday. I think he said she would be monitoring the MBs VERY CLOSELY.

Char

Hello everyone. The answer to your questions have actually been answered in several places. Unfortunately the answers do get buried in the message boards quite quickly. Hopefully you will all see this and be able to back up your Gypsy files. To back up the gypsy files you will simply need to create a file on your computer desktop. Once you have a file ready, connect your Gypsy to sync and allow Sync to pull up the screen which lists your projects. From there right click on your files one at a time and save them to your desktop file. Once they are all saved there you can also import them into your Cricut Craft Room Program. To do this you will start the Cricut Craft Room, then click on "My Projects". There will be an import option which will allow you to browse your computer for the file which you wish to import.
I hope that this helps!
-PCGena

How about Design Studio? Can they be backed up there? I beleive it was on the desktop as mentioned and the zero file thing has been a problem for awhile. BJR.

Sorry, Scrapalette! I get a little behind and don't notice the dates people post, sometimes.

Hopefully, though, Cricut Mallie will be more pro-active in responding to people here on the MBs. If she passes a requst on to the IT teams, it would be nice to do the followup back here to the person asking for the request.....to let them know she has done so! It would also be nice to check back in UNTIL there is RESOLVE to the matter and/or to say a final "NO it can't be done"!(there are ways to handle this....I did it for years and was very good at keeping connections with people until their problems were resolved and prided myself on keeping them informed!) It's very sad that we're told time and time and time again there are people here helping and then they go away for weeks at a time! The way I took Nathan's introduction was that Cricut Mallie will be HERE!!!! That will be her job!

I know you're not arguing the fact the OP has a valid request and I'm not being confrontational; just stating what I understood of Nathan's announcement.

Char