Cricut Forums
»
Cricut Community
»
General Chat.
»
Cricut Rewards
»
Not getting rewards points credit for purchases at cricut.com
Medals:  Groups: Registered, Circle Member Joined: 7/9/2006(UTC) Posts: 641  Thanks: 136 times
Was thanked: 322 time(s) in 223 post(s)
|
I have been a circle member since the beginning and have always gotten double the rewards points for purchases at cricut.com. Even gotten for the purchases the first couple times this new member year! Then haven't seen a thing credited for the past three purchases. All the way back to August, still waiting on credit. I don't think I want to purchase again until that credit comes through.
And yes, I did call. And yes cricut.com and rewards accounts are linked and have always had same email address.
Just wondering if anyone else is having this same issue. Or have you checked to even see if you are receiving your credit? Someone mentioned it on one of the boards-that is the only reason I checked and found out, no credit for purchases-just stopped. CS said she gave info and I would get the credit in a day or so. Its been a week now. Nada.
TIA
|
|
|
|
|
|
Medals: Groups: Circle Member, Registered
Joined: 1/20/2012(UTC)
Posts: 56
Thanks: 1 times
Was thanked: 12 time(s) in 9 post(s)
|
the last two times I purchased, it took weeks before I saw the credit; and I had already received my order.
In the past, I generally had my credit within a day or so.
|
|
|
|
|
|
Medals: Groups: Circle Member, Registered Joined: 6/16/2010(UTC) Posts: 306  Location: BC, Canada Thanks: 46 times
Was thanked: 70 time(s) in 57 post(s)
|
I ordered over a month ago and still have not received the points. I called CS last week and was told they would be added but have not seen them yet. I will give it another week and then call again. 
|
|
|
|
|
|
Medals: Groups: Registered, Circle Member Joined: 3/8/2010(UTC) Posts: 735  Location: In my right mind! MQ: pg 11, #330 Thanks: 266 times
Was thanked: 460 time(s) in 231 post(s)
|
I've had success with using the live chat to get my double points, but I've not gotten anything automatically. 
|
|
|
|
|
|
Medals: Groups: Registered, Circle Member Joined: 7/9/2006(UTC) Posts: 641 Thanks: 136 times
Was thanked: 322 time(s) in 223 post(s)
|
Thanks, I will try live chat on Monday
|
|
|
|
|
|
Medals: Groups: Registered, Circle Member
Joined: 12/1/2007(UTC)
Posts: 491
Location: Wherever the military sends us (currently Texas)
Thanks: 77 times
Was thanked: 163 time(s) in 82 post(s)
|
I have called three times and am always promised they will get me my points. I have placed about 20 orders that I have not received points for all the way back to August. 
|
|
|
|
|
|
Medals: Groups: Registered, Circle Member Joined: 3/8/2010(UTC) Posts: 735 Location: In my right mind! MQ: pg 11, #330 Thanks: 266 times
Was thanked: 460 time(s) in 231 post(s)
|
Yeah, the live chat isn't working now. The last time I tried, I was told that she would forward my info to the person and it would get inputted. That was a month ago and I've not seen anything.  Just another way they've alienated their clientel and renigged on their promises.
|
|
|
|
|
|
Medals: Groups: Registered, Circle Member
Joined: 1/7/2010(UTC)
Posts: 269
Thanks: 52 times
Was thanked: 155 time(s) in 91 post(s)
|
I've gotten the points, they just haven't been double points. I think I will check into this. Those could really add up!
|
|
|
|
|
|
Medals: Groups: Registered, Circle Member
Joined: 12/1/2007(UTC)
Posts: 491
Location: Wherever the military sends us (currently Texas)
Thanks: 77 times
Was thanked: 163 time(s) in 82 post(s)
|
I've still not got my points. This is ridiculous!!! I haven't gotten my points since last July...
|
|
|
|
|
|
Groups: Registered
Joined: 11/27/2009(UTC)
Posts: 135
Location: Arizona
Thanks: 22 times
Was thanked: 11 time(s) in 10 post(s)
|
Do they give points for purchasing digital cartridges? I feel that they should, after all you're still spending cash.
Has anyone else wondered why there have been no new Imagine (cartridge costs have really dropped, not fair to us long time ccustomers) or Cake cartridges for quite a while? And now the MS stuff is at a deep discount. My thinking is that they are planning on discounting the Imagine and Cake machines, carts, etc.
|
|
|
|
|
|
Groups: Registered
Joined: 11/3/2010(UTC) Posts: 834  Location: Devon, UK Thanks: 497 times
Was thanked: 424 time(s) in 184 post(s)
|
They have stopped sending shipping to the UK so we cannot cash our points in at all. We have never been able to buy from Cricut.com. They dont seem to want our custom or able to give it to us. They always say they are working on it but 2+ years on and still waiting. Dont think its going to happen. Are we sinking.
|
|
|
|
|
|
Groups: Registered
Joined: 11/3/2010(UTC) Posts: 834 Location: Devon, UK Thanks: 497 times
Was thanked: 424 time(s) in 184 post(s)
|
Originally Posted by: SueKracker  Do they give points for purchasing digital cartridges? I feel that they should, after all you're still spending cash.
Has anyone else wondered why there have been no new Imagine (cartridge costs have really dropped, not fair to us long time ccustomers) or Cake cartridges for quite a while? And now the MS stuff is at a deep discount. My thinking is that they are planning on discounting the Imagine and Cake machines, carts, etc.
They have discontinued these machines so dont think they are bothered about making new carts for them unfortunately.
|
|
|
|
|
|
Cricut Forums
»
Cricut Community
»
General Chat.
»
Cricut Rewards
»
Not getting rewards points credit for purchases at cricut.com
Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.