Groups: Registered
Joined: 9/30/2012(UTC)
Posts: 2
Thanks: 1 times
|
I purchased a new laptop after our home had been burglarized and all of our electronics stolen.
I finally got DS working on Windows 7; however, when I try to activate the software it says that the serial # is already registered to another computer (the computer that was stolen).
How can I activate the software when I do not have the original computer that DS was activated on?
Please help!
Thank you!
Erin
|
|
|
|
|
|
Groups: Registered
Joined: 7/19/2011(UTC) Posts: 1,026  Location: Canada Thanks: 109 times
Was thanked: 371 time(s) in 290 post(s)
|
Call PC! They can can deactivate the serial number for the old computer and then you can activate it on your new. My old computer crashed and they did it for me. They are so good that way!
|
 1 user thanked Larmabee for this useful post.
|
|
|
|
Groups: Registered
Joined: 9/30/2012(UTC)
Posts: 2
Thanks: 1 times
|
I called the activate by phone number, but they are closed. I guess I'll try again tomorrow.
Is there a different number?
Thank you!
|
|
|
|
|
|
Groups: Registered
Joined: 7/19/2011(UTC) Posts: 1,026 Location: Canada Thanks: 109 times
Was thanked: 371 time(s) in 290 post(s)
|
Here is contact info that I use. I generally find that I get better and quicker support by calling them versus email Cricut® support hours Monday - Friday 7 a.m. - 6 p.m. (MST) Cricut® support: 801-932-1144 toll-free service phone: 877-7CRICUT email: support@Cricut.com fax: 801-794-9001 International customers: 0808 101 7032 Hours 2pm – 1am GMT/UTC email: isupport@provocraft.com Good Luck!
|
1 user thanked Larmabee for this useful post.
|
|
|
|
Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.