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My E2 is less than a year old and sadly hasn't gotten much use since I bought it. I moved into a new home and finally have a crafting space so anxiously turned it on today. When it powers on, all the lights come on and stay on, the rollers move, and the cricut anniversary edition logo shows on the screen....and that's it. It does nothing else. I tried the 3 button reset option without any luck. I also tried connecting to cricut sync and it acts like the cricut is not connected to the computer or is turned off. HELP!!!
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Medals:  Groups: Circle Member, Registered Joined: 9/26/2006(UTC) Posts: 9,728  Location: Brisbane, Australia Thanks: 1843 times
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As it's still under warranty I would be calling PC on Monday. Hopefully they can get it up and running again for you.
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I got my Cricut E2 last october, I turned my cricut on this afternoon and it did the same thing...powers on, rollers roll, then it stops and the screen says criut expression2 and there it stays. Just got my machine back from provo craft, they did an update:(
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Originally Posted by: shirah.ashley3bb572ea  My E2 is less than a year old and sadly hasn't gotten much use since I bought it. I moved into a new home and finally have a crafting space so anxiously turned it on today. When it powers on, all the lights come on and stay on, the rollers move, and the cricut anniversary edition logo shows on the screen....and that's it. It does nothing else. I tried the 3 button reset option without any luck. I also tried connecting to cricut sync and it acts like the cricut is not connected to the computer or is turned off. HELP!!!
It looks like we need to run a format and restore on your machine. 1. Connect your E2 to the computer and open the Cricut Sync. 2. If updates are available choose Don’t Update Now 3. Go to the help menu and choose Expression 2 troublshooter and answer Yes, No, No, No, Yes to the questions asked. 4. You will need to restart your Expression 2 in Recovery mode when prompted. 5. To do this, turn the Expression 2 off then press and hold the Home, Pause and Power buttons until the machine turns on and arrives at a blue screen 6. The format and restore will go through a series of steps. Once completed it will have you run the available updates. Let us know if you have any further problems.
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Groups: Registered
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When I hook the machine up and go to Cricut Sync it says the Cricut is either not turned on or not hooked to the computer.
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Please try another USB cable, also try another port on your computer. The ports in the back of your PC are usually the most reliable. If the Expression 2 does not connect try this:
1. Turn off your Expression 2 and connect to the computer then open the Cricut Sync.
2. If updates are available choose Don’t Update Now
3. Go to the help menu and choose Expression 2 troublshooter and answer Yes, No, No, No, Yes to the questions asked.
4. You will need to restart your Expression 2 in Recovery mode when prompted.
5. To do this, turn the Expression 2 off then press and hold the Home, Pause and Power buttons until the machine turns on and arrives at a blue screen. (Instructions will be shown on the computer screen)
6. The format and restore will go through a series of steps. Once completed it will have you run the available updates.
This should fix the issue you are experiencing, if not please call our Customer Service at 877-7cricut. Our hours are 7-6 MST Monday through Friday. We will be happy to assist you!
-PCGena
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Medals: Groups: Circle Member, Registered Joined: 6/19/2008(UTC) Posts: 2,554  Location: Alberta, Canada Thanks: 483 times
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I am so glad I came here to check after my E2 was frozen tonight. Thank you so much Gena! The restore worked for me - I was so worried! 
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