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n.wojdakowskia9ba9e8a Offline
#1 Posted : Thursday, August 23, 2012 5:39:18 PM(UTC)
n.wojdakowskia9ba9e8a

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I am usign the pc version of CCR. I enter in my email and password, and it just stays on the "Accessing Your Account....." screen.

Any ideas on why it is getting hung up here?
Bugsy2 Offline
#2 Posted : Thursday, August 23, 2012 6:26:28 PM(UTC)
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Mine will hang there for a minute or so but then it goes through.
CricketCMV Online
#3 Posted : Friday, August 24, 2012 3:27:07 PM(UTC)
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Yes....to OP! It takes a little while. Maybe you have to sing the "Happy Birthday" song! Just kidding. It does take fifteen or twenty seconds, sometimes. Just be sure you're giving it at least a minute!

Are you having to wait past a minute?

Char
jfrisk19503013e11b Offline
#4 Posted : Monday, March 04, 2013 10:49:32 AM(UTC)
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Char, I installed Cricut Craftroom and allowed both .exe in Anti-virus. Now I can log in, but it won't move off of "Accessing Your Account". It has been almost 5 minutes. I am on Windows 7. Can you please help me?
Thank you.
Jan
CricketCMV Online
#5 Posted : Monday, March 04, 2013 2:18:45 PM(UTC)
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Originally Posted by: jfrisk19503013e11b Go to Quoted Post
Char, I installed Cricut Craftroom and allowed both .exe in Anti-virus. Now I can log in, but it won't move off of "Accessing Your Account". It has been almost 5 minutes. I am on Windows 7. Can you please help me?
Thank you.
Jan


Five minutes is too long. The Happy Birthday song should have done it.

Check to see if ADOBE AIR is showing in your Control Panel. If so, write down the version and let us know what it is. We'll come back to your answer.

ALSO:

Are you on Internet Explorer?
If you tried to go into CCR right after you installed, without shutting down your computer, why don't you try that. Before you shutdown, go to TOOLS and DELETE BROWSING HISTORY.

I'm wondering if you have your CRICUT machine already hooked up to the hard drive, also. Which CRICUT machine are you using?

None of this might seem helpful, but if on bootup you still can't get in to CCR, maybe we can help you further if we know more.

For more quick help, why don't you click on SUPPORT up above and call PC....maybe it will be a good time to call and maybe they can ask the more pertinent questions to help you faster than we can on here..........but, we're happy to try to help, too.

Char
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