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Hello.... I just opened my new cricut mini and it will not update the firmware thus I CAN NOT USE IT!
The on/off button is lit green and wont let me turn it on or off and I can not feed the paper.
I have turned my computer on and off numerous times and I have unplugged it as well...
Can someone help me please before I throw it across my office!!
thanks,
Sara
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Originally Posted by: saragrassof287b045  Hello.... I just opened my new cricut mini and it will not update the firmware thus I CAN NOT USE IT!
The on/off button is lit green and wont let me turn it on or off and I can not feed the paper.
I have turned my computer on and off numerous times and I have unplugged it as well...
Can someone help me please before I throw it across my office!!
thanks,
Sara Click the below link and follow the steps in post 1. Let us know the outcome. http://main.cricut.com/c...1_posts.aspx#post1449131Edited by user Tuesday, June 19, 2012 10:07:26 AM(UTC)
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Originally Posted by: Mercy Still will not work.. I repeated steps 4 times
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Contact PC and let us know the outcome.
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This same thing is happening to me. That solutions didn't work either. Tried 3 times. Any help with this. PC is closed of course and all I wanted to do was use the darn thing today!!! 
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Contact PC and let us know the outcome.
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Alright all solved!!! Had to call PC and they gave me the lower version of the Cricut Craft Room as the newer one was having known issues with the mini. So they sent me a link (see below, hope that works) downloaded that and it worked! Upgraded AFTER I did the firmware install. Hope this helps some people!!!  -J (*Go to this link: http://www.cricut.com/imaginedownload.aspx)
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 2 users thanked Jfur24 for this useful post.
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Originally Posted by: Jfur24 Alright all solved!!! Had to call PC and they gave me the lower version of the Cricut Craft Room as the newer one was having known issues with the mini. So they sent me a link (see below, hope that works) downloaded that and it worked! Upgraded AFTER I did the firmware install. Hope this helps some people!!! -J (*Go to this link: http://www.cricut.com/imaginedownload.aspx) Thanks for letting us know the outcome and giving us the link! AWESOME! :) Now, to add it to the tips thread! :)
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Having the same issue, and tried to click the link, does not work. I am so very disappointed with the machine and I am feeling like it was a waste of my money.
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Originally Posted by: MairMD3f3a28af Having the same issue, and tried to click the link, does not work. I am so very disappointed with the machine and I am feeling like it was a waste of my money. The link has a closed parenthesis in it so try the below and let us know the outcome. http://www.cricut.com/imaginedownload.aspx
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I had the same issue and PC is going to replace my mini. Couldn't get it to work with the downgraded craft room.
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I am having the exact same problem as original poster. It just won't update, it says it's updating but just stalls on the loading page. I bought the mini in April when I was in the DC, from Michaels. I brought it home with me to Australia and have not been able to get it to work, it is so frustrating especially seeing as I can't even take it back to the store.
Neither the links in the above posts are working ( error message). Is there another link to the lower download ( whatever that means?). I'm really upset with this product I have to say.
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 ok so my husband brought me a mini for mothers day and had the same issue as every one above me with the whole firmware issue..I stalled my machine and i couldnt do ANYTHING!!!! i returned it back to the store stating that it didnt work..i now have a new one that i havent done anything to yet because of the whole firmware thing!!! i need HELP ASAP!!!
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Medals: Groups: Circle Member, Registered Joined: 9/26/2006(UTC) Posts: 9,728  Location: Brisbane, Australia Thanks: 1843 times
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Originally Posted by: hatoricreationsb6d6a7a7 ok so my husband brought me a mini for mothers day and had the same issue as every one above me with the whole firmware issue..I stalled my machine and i couldnt do ANYTHING!!!! i returned it back to the store stating that it didnt work..i now have a new one that i havent done anything to yet because of the whole firmware thing!!! i need HELP ASAP!!! Have you followed all the steps in the Getting Started guide? http://content.provocraft.com/b...e_Make%20a%20Project.pdfYou may also need to disable your anti-virus program while you're setting up the mini.
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1 user thanked Narelle for this useful post.
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Narelle..hey yes i have followed all the setup procedures..ive even uninstalled it and tried to re install it about 3 times and everytime i try to attempt to cut for the first time it says i have to update the firmware and when i did that it frozze on me and my machine just didnt do anything...
i tried calling customer care and they were trying to explain to me about my anti virus and having missing paths..oohhhh boyyy i was getting so confused and frustrated.. I wish that it stated that this machine comes with complications...
What do i do?
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This is what customer support sent me
>>>>>>>>Hi,
You want to add these file paths to your firewall
Computer/C drive/Program files x86 (if they don’t have program files x86 then just do program files)/cricutsync
Computer/C drive/Program files x86 (if they don’t have program files x86 then just do program files)/cricutsync/ccrbridge.exe
Computer/C drive/Program files x86 (if they don’t have program files x86 then just do program files)/cricut-craftroom
Computer/C drive/Program files x86 (if they don’t have program files x86 then just do program files)/craftroom/ccrbridge.exe
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Medals: Groups: Circle Member, Registered Joined: 9/26/2006(UTC) Posts: 9,728 Location: Brisbane, Australia Thanks: 1843 times
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Originally Posted by: hatoricreationsb6d6a7a7 Narelle..hey yes i have followed all the setup procedures..ive even uninstalled it and tried to re install it about 3 times and everytime i try to attempt to cut for the first time it says i have to update the firmware and when i did that it frozze on me and my machine just didnt do anything...
i tried calling customer care and they were trying to explain to me about my anti virus and having missing paths..oohhhh boyyy i was getting so confused and frustrated.. I wish that it stated that this machine comes with complications...
What do i do? I'd call PC customer service again and have them take control of your computer. That way they can add all the anti-virus exceptions for you while you watch. I'm not sure why they didn't offer that to you. It's a great idea if you're not sure how to do it yourself. 
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