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HEEEELLLP! - NEW CRICUT MINI
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sweetambitionsnyc42da7b7d Offline
#1 Posted : Saturday, November 26, 2011 7:48:47 PM(UTC)
sweetambitionsnyc42da7b7d

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I AM GOING CRAZY THIS MACHINE IS STILL ASKING ME FOR FIRM WARE UPDATE AND I HAVE UPDATED DOZENS OF TIMES AND IS STILL ASKING ME THE SAMETHING!!!! I AM GOING CRAZZY!!!


NEW CRICUT BEGINNER Crying Crying Crying Mad Angry


THANK YOU, SUE
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Mercy Offline
#2 Posted : Saturday, November 26, 2011 9:13:15 PM(UTC)
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Originally Posted by: sweetambitionsnyc42da7b7d Go to Quoted Post
I AM GOING CRAZY THIS MACHINE IS STILL ASKING ME FOR FIRM WARE UPDATE AND I HAVE UPDATED DOZENS OF TIMES AND IS STILL ASKING ME THE SAMETHING!!!! I AM GOING CRAZZY!!!


NEW CRICUT BEGINNER Crying Crying Crying Mad Angry


THANK YOU, SUE


Did you follow the steps in the below link? Is CCR giving you the error?

http://www.cricut.com/cr...m%20Drivers%20PDF_v3.pdf
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sweetambitionsnyc42da7b7d on 11/28/2011(UTC)
cricutkris Offline
#3 Posted : Sunday, November 27, 2011 4:44:36 AM(UTC)
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Mine did this too....

Make sure you restart your computer and the mini. I had to do this for the message to go away.

PS I don't read instructions or reference the manual until later, I wing it....so I would check the instructions Mercy posted if mine suggestion doesn't work.
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sweetambitionsnyc42da7b7d on 11/28/2011(UTC)
sweetambitionsnyc42da7b7d Offline
#4 Posted : Monday, November 28, 2011 4:17:35 PM(UTC)
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Hi, Mercy!Thank you for your reply. I tried calling customer support couldn'tget thru it was very hard. : ( i also clicke don the link you suggested but for the ccr and is sayng tryin to connect to the device ( for the pas 5 minutes) do i leave it alone? or should I unplugg my cricut mini or close the sync and try again? i don't know what to do?



SueConfused
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dianerollf Offline
#5 Posted : Monday, November 28, 2011 4:24:49 PM(UTC)
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Same problem here. Been tring sence Tuesday and DH even tried it is Provo craft and not us. I'm getting very angry with them.


Diane
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sweetambitionsnyc42da7b7d on 11/28/2011(UTC)
sweetambitionsnyc42da7b7d Offline
#6 Posted : Monday, November 28, 2011 4:29:56 PM(UTC)
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OMG Diane! it's driving me insane! I have been trying since saturday and i'm like getting very upset with this cricut! it's wearing my patience off! unbelivable!

can we go on strike??? LOL BigGrin Laugh Laugh
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dianerollf Offline
#7 Posted : Monday, November 28, 2011 4:39:29 PM(UTC)
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I just got hung up on again. Angry AngryI think they have a timmer on the phone and are not answering them. I don't think they care about us just getting our money. I have bought many of thier machines but so sorry I got this one. Sure hope they get it fixed soon or maybe we can take a class action case out on themBigGrin LOL BigGrin After all they are supposed treat people right.

Diane
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sweetambitionsnyc42da7b7d Offline
#8 Posted : Monday, November 28, 2011 5:10:18 PM(UTC)
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yes!!!! every time I called i got a busy signal then when I got through the dumb phone system doesn't even acknowledge the prompt choices you make! Angry Angry It's very upsetting!!! I was so excited to this machine it's my first one ever, and I am so disappointed.Sad Sad



Sue
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Mercy Offline
#9 Posted : Monday, November 28, 2011 5:23:41 PM(UTC)
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Originally Posted by: sweetambitionsnyc42da7b7d Go to Quoted Post
Hi, Mercy!Thank you for your reply. I tried calling customer support couldn'tget thru it was very hard. : ( i also clicke don the link you suggested but for the ccr and is sayng tryin to connect to the device ( for the pas 5 minutes) do i leave it alone? or should I unplugg my cricut mini or close the sync and try again? i don't know what to do?

SueConfused


PC is extremely busy and it is going to be long delays. The best time to call is never on a Monday. Try to call early in the morning. What is the status of the update? If you still cannot get the Mini updated, Please answer the below questions.

What is your OS?

What browser are you using?

What is your anti-virus protection that you are using?

If you have a Gypsy, make sure it is not connected to the computer.
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dianerollf Offline
#10 Posted : Monday, November 28, 2011 5:31:22 PM(UTC)
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PC is extremely busy and it is going to be long delays. The best time to call is never on a Monday. Try to call early in the morning. What is the status of the update? If you still cannot get the Mini updated, Please answer the below questions.

What is your OS? vista

What browser are you using? yahoo



What is your anti-virus protection that you are using? I turned it off but have bid defender

If you have a Gypsy, make sure it is not connected to the computer. not conneted
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Mercy Offline
#11 Posted : Monday, November 28, 2011 6:13:17 PM(UTC)
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Originally Posted by: dianerollf Go to Quoted Post
PC is extremely busy and it is going to be long delays. The best time to call is never on a Monday. Try to call early in the morning. What is the status of the update? If you still cannot get the Mini updated, Please answer the below questions.

What is your OS? vista

What browser are you using? yahoo



What is your anti-virus protection that you are using? I turned it off but have bid defender

If you have a Gypsy, make sure it is not connected to the computer. not conneted


I am not aware of a browser name yahoo. In any case, switch to Internet Explorer 8 to see if that makes a difference. Let us know the outcome.
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dianerollf Offline
#12 Posted : Monday, November 28, 2011 6:35:03 PM(UTC)
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Originally Posted by: mercy Go to Quoted Post
I am not aware of a browser name yahoo. In any case, switch to Internet Explorer 8 to see if that makes a difference. Let us know the outcome.




Guess I didn;t know what you menat sorry I willtry that i think mine is 7.

Diane
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Mercy Offline
#13 Posted : Monday, November 28, 2011 7:05:00 PM(UTC)
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Originally Posted by: dianerollf Go to Quoted Post
Guess I didn;t know what you menat sorry I willtry that i think mine is 7.

Diane


No problem! Just make sure you have Internet Explorer 8.
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sweetambitionsnyc42da7b7d Offline
#14 Posted : Monday, November 28, 2011 7:25:45 PM(UTC)
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PC is extremely busy and it is going to be long delays. The best time to call is never on a Monday. Try to call early in the morning. What is the status of the update? If you still cannot get the Mini updated, Please answer the below questions.

What is your OS? Windows XP professional
What browser are you using? Internet explorer 8
What is your anti-virus protection that you are using? systematic anti virus
If you have a Gypsy, make sure it is not connected to the computer. no, I don't own a gypsy, mini is my first machine
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Mercy Offline
#15 Posted : Monday, November 28, 2011 7:37:25 PM(UTC)
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Originally Posted by: sweetambitionsnyc42da7b7d Go to Quoted Post
PC is extremely busy and it is going to be long delays. The best time to call is never on a Monday. Try to call early in the morning. What is the status of the update? If you still cannot get the Mini updated, Please answer the below questions.

What is your OS? Windows XP professional
What browser are you using? Internet explorer 8
What is your anti-virus protection that you are using? systematic anti virus
If you have a Gypsy, make sure it is not connected to the computer. no, I don't own a gypsy, mini is my first machine


Your anti-virus is probably the problem. You need to go into your anti-virus settings to find your Exceptions Lists. Select Programs/folders, Add button, when prompted, select Browse.

Navigate to and select the folder :
"C:\Program Files\CricutSync"
(or on 64 bit systems "C:\Program Files (x86)\CricutSync").

You should then see the CricutSync folder in the list.
*Please note that "(x86)" in Program Files folder is only present on 64 bit systems.
Select Apply then OK.

IMPORTANT:
Restart the computer for the exception list changes to take place.0

Let us know the outcome because if it does not work, then PC suggests that you contact your antj-virus company as I am not allowed to tell you to turn off your anti-virus as others might suggest it to you.Smile

There are also other programs on your computer that could interfer as well.

Check to be sure you have Adobe Air at least 2.7 but 3.0 or higher is preferred.

Edited by user Monday, November 28, 2011 7:39:39 PM(UTC)  | Reason: Not specified
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Mercy Offline
#16 Posted : Tuesday, November 29, 2011 11:19:43 PM(UTC)
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Originally Posted by: sweetambitionsnyc42da7b7d Go to Quoted Post
Hi, Mercy!Thank you for your reply. I tried calling customer support couldn'tget thru it was very hard. : ( i also clicke don the link you suggested but for the ccr and is sayng tryin to connect to the device ( for the pas 5 minutes) do i leave it alone? or should I unplugg my cricut mini or close the sync and try again? i don't know what to do?

SueConfused


What is the status on your update?
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