kleep - Is your CCR on BUILD 109? If not, I thought the last update helped some of our MAC users. Don't take my word for it, but you might want to see if there's a little information on MERCY's Troubleshooting thread about the MAC.

Char

Okay, I'm officially frustrated with all this! I spoke with Matt Cooper of PC (he is wonderful) again last night and he mentioned that not many people are having this problem so even though he has emailed it to Product & Development, it probably won't be addressed any time soon He suggested I call Comcast and/or Apple. So, first I called Comcast and you would think I was speaking another language! So, I called Apple. The guy that answered had no interest in trying to help me whatsoever. He said he believed it was something to do with an embedded web server - whatever that is!

So, I called Comcast a second time hoping for a different person. I paid $49 to speak with someone from their Signature Support team and was on the phone with them for about three hours! What I learned is this - I do indeed have an external router. How I did not know that is beyond me but boy do I feel foolish!

So, in all that, three hours and $49 later, the guy couldn't fix it. He took over my computer, reset all the wireless connection stuff, walked through all five of the suggestions that you guys listed and couldn't get it to work. He felt that it was a defective Wifi Adapter.

So, I called PC today and spoke to Kaila and she spoke with her supervisor. They do not feel that it is the adapter because my computer can "see" the E2. She had me try and connect to all three of their servers and I was able to. But that didn't resolve anything

I have no idea what else to try ... no one at PC, Comcast or Apple has any further suggestions! Everyone has given up on me and I'm about ready to give up too I'm frustrated, discouraged and have a terrible headache

Sorry ... I don't mean to whine ... really, I don't ... but I wanted to give you all an update with where I've gotten with it all ~ which is nowhere

Edited by user Tuesday, December 13, 2011 12:19:37 PM(UTC)  | Reason: Not specified

Me too. Is there anybody who has been able to use it successfully with a Mac???

Hi!

I'm having the same problems with my MAC and E2!
I've tried all the things suggested, but will continue to check the post for new ideas!

Stephanie

Thank you for the idea, StephPoyner! In a last ditch attempt, I hooked my daughter's PC laptop, which has been sitting for about a year untouched ... After dusting it off, I ran all the updates, uninstalled any junk, turned off Norton and downloaded CCR.

It cut on the very first attempt! I was completely shocked and impressed! I did get the strangest message though ... Right before hitting the final cut step, it asked me if I wanted to authorize the Computer to my account and said that I had 0 out of 2 authorized computers! Is that weird or what? I think it is ... How can my mac not be authorized? I've used it to cut on my Imagine and my new Mini .. I took a pic of the message to send to support on Monday and see what they think ... I really wish they had 24/7 customer support <sigh>

Thanks again, everyone!

Has anyone else been successful cutting Mac to E2 at all ever?

Kimberly

Edited by user Friday, December 16, 2011 9:27:19 PM(UTC)  | Reason: Not specified

Hi Mercy,

I understand what you mean but wouldn't it have said that one computer was authorized since I've been using CCR to print and cut with my I and E2 on my Mac? My daughter's laptop should have been the second authorized computer but it said:

"Do you want to authorize your Cricut Account to cut/print with this computer? You have authorized 0 of 2 computers. You can reset the account authorizations on Friday, December 16, 2011."

Thanks again ... I really appreciate that someone cares I have the distinct impression that PC is not going to address my issue for a VERY long time

*hugs*
Kimberly