i got the same email and call yesterday but when i checked my bank statement today i was charged the payment so they must be releasing them for shipping.


JOdy

I wonder if it has to do with the payment options... I find it odd that so many people have "holds" on their product when they payed via Paypal... I kinda wonder if HSN shipped to those who payed the full amount up front instead of payments... Did they want their cash up front? I wish they would have told us that. I would have paid the entire amount at that time instead of playing this waiting game... Very frustrating... I doubt I will use HSN again...

Edited by user Friday, April 29, 2011 3:22:13 PM(UTC)  | Reason: Not specified

I ordered mine 5/25 at 6:45 P.M. PT with a delivery date of 5/5. I used Paypal and asked to be charged the full amount up front. I am one of those that is having their E2 delayed. I do not understand why some people using Paypal are getting them and then others like us are not. There is something wrong here with this system.

I ordered mine at 4:15pm, EST...
and was not sold out at the time...

I used HSN Card, quoted 5/6/11 for delivery date...


Then I got to reading on here, that so many were already recieving theirs..
and didn't pay or choose the express shipping.. so they couldn't figure out
why it was already shipped and almost there, when they were quoted other dates for delivery..

So, I don't have HSN using my email, so I knew no notification would come to me,
so I called to see if I could get a tracking no.. and the lady said, mine was BACK~ORDERED!!
I'm like "WHATTTTTTTTT??!?!??!?!?!?!?!" it didn't say that when I ordered it, nor
was it "OUT OF STOCK" when I ordered it... *I told her I wasn't mad at HER*
but was not expecting this...

And it said order delivery, IF THEY HAD ANY, wouldn't be until 5/26/11...

I told her that if it didn't get off of that status in a few days/1 wk,
then I was CANCELLING MY ORDER!!!!
With all the problems I am reading about already, I am getting nervous..
****My IMAGINE didn't work either, and that got sent back, and NOT re~ordered either****

I posted my story before, however, my friend ordered hers almost at the end of the launch with only about 120 or so left and hers has shipped. Mine, is supposedly backordered until the end of May (if then) and I ordered mine BEFORE the midnight launch, as soon as it was posted. The problem lies with ALL parties involved: HSN, Paypal, and Provocraft- for obvious reasons!! They are really doing a disservice to all of us loyal PC/PP/HSN customers. We may need to demand another way if there is a next time...

I am completely frustrated with HSN shipping myself! My order sat there with no activity until Friday, and then the label was printed. I planned my daughters Birthday party with the promise that my machine would be here by 05/06. I am going crazy wanting my machine. I have wanted a Cricut ever since I saw them on late night TV 5 years ago.

Edited by user Saturday, April 30, 2011 11:45:27 PM(UTC)  | Reason: Not specified

I agree! I'm with the poster who said she is thinking about canceling her order. I'm seriously consider doing the same. I hate giving my money to a company with such unfair order fulfillment procedures. You cannot convince me there is a good reason for this.

I blame HSN alone. They are the ones who choose how they will ship their products, and what method of payments they will take. If Paypal may cause a delay in your order being processed, thereby affecting your chances at getting available product, then HSN should be forthcoming about that information. My guess is, they have an outside vendor handling the order processing, and they have no clue what time an order was placed. Again, HSN chooses how orders will be processed and it is their fault.


At the very least, I'm reporting them to the Better Business Bureau. It probably won't do any good, but it's the only thing I have the power to do, to try and help right what I consider a wrong.

My order was cancelled, and on Thursday I received an e mail from HSN stating the following:


"as soon as Provo Craft provides us with the additional Cricut
Expression 2 Anniversary Edition, we will show the item as available and be
able to reopen Order # and ship it to you.
I am sorry I do not have a way to reopen it before the quantity is posted in
our system. Please allow at least a day (probably a few days) for the update.
You are a valued customer. Please feel free to contact us for assistance
anytime. We are always glad to be of help."

THEN TODAY I RECEIVED THIS E MAIL FROM HSN AFTER I E MAILED TO CHECK ON THE STATUS:

"I am sorry for any confusion regarding the reinstatement of your order for the
Cricut Expression and I understand your concern. I would like to share the
following information with you.
I apologize, since the order was cancelled and the item is not currently
available, we are unable to reinstate the order. Regrettably, there is no
guarantee we will obtain additional inventory. Please feel free to check our
website from time to time at your convenience."

What in the world is going on? Does anyone really know? Thank you.

That I can't comment on, *the sending vs. who ordered when* as I'm not in there...


But any thing I've ordered, make~up, shoes, crafts, etc... has never had a wait list
that I didn't KNOW about when I ordered it... that's all I was atesting to...
*When I ordered the E2, thru the automated ordering w/HSN card, it was available...
but when I called later, it wasn't..*

My only complaint was that it was on BACK~ORDER and it wasn't sold out when I purchased it...
and wasn't TOLD!!!