It should not have done that. It should continue on to file 2 of 2. Try doing a normal Cricut Sync update now. It should tell you there is a content update available. Try that and tell me what happens.

Chris

Chris,

The Sync update finally finished, and said it was up-to-date now. My Imagne restarted, I went to "About" it now says:
Version 1.01
0106 0020 0240 202A

This is all correct right? I do not have anything fancy like the Gypsy to use with it, so I have all the updates for now, correct?


Having another issue too, not as frustrating as this previous one though. When I turn the Imagine machine on and the ink does its thing (loads up or calibrates or what ever it does), it has a real bad "Whining" sound. More so than the first Imagine that I had. It kind of sounds like it hesitates to go. Could this be a problem or should I just leave it go and see if it gets worse?

Thanks,
Ashley

Chris,

Thank you again for all your help!

I decided to try this, I plugged in the "Boys Will Be Boys" Cartridge and.....wala.....It loaded up right away and I printed and cut something for my son. He will be soooo thrilled when he sees it!

Now, I did read in some posts that you should be able to color different parts of the certain image and then print it as one. Is this something they are working on as an update or what?

Thanks,
Ashley

Chris,

Sounds good!! I thank you again for all your help!

Thanks again,
Ashley

Update: I uninstalled and reinstalled Cricut Sync last night and I am now fully up and operational with my Imagine, I can use all carts and my gypsy with the Imagine now.

thank you chris for all your help and patience.

Chris, I hope you can help me. I have been doing a system restore and it stays on "waiting for setup to complete". Is this something that takes hours? I have tried this several times after being told by customer service. After I press continue, it never goes further. I can not get to the content. I am so frustrated, please help.

Suzi

Chris,

I tried reformatting again. Just after it did the practice cut I pressed continue on the CricutSync. There is a green dot before Set up Imagine and the green bar is moving and says"waiting for set up to complete. The imagine has the menu showing. When I unplugged the USB from the Imagine, nothing changed on the screen. Plugging it back in changed nothing. It has been running for almost an hour. I first started this because my I was not being recognized by Sync. I do have the driver for the I, my Gypsy has been updating. Thank you for your help.

Suzi

The Menu with the four boxes (print and cut, print paper, settings, about) was on the I screen after pressing continue. (0111:????:0239:202A)

Suzi

Chris,

I tried all three usb ports and Cricut Sync still says that I have not plugged in or turned on the I. I even tried my husbands computer (which is the same as mine) and it said the same thing. It updated when I first bought it in Sept. This is so frustrating. What should I try next?


Suzi

It is likely your firewall or virus protection program. They may not recognize the Cricut Sync program so they think it is malicious and try to stop it from working. You can go into your firewall and virus protection program and "allow" Cricut Sync. That might solve the problem on that computer. At least you have your trusty ol' XP.

Chris
Provo Craft

Is your version # the following?
1.01 (0111:0025:0239:202A)


Are you using it with or without the G? If with, what is the version on your G?

Does it take the mat in at all? Does it print?

Hi Candice,

If you read the thread Questions for Chris at the top of this forum, it seems like this is a known issue. Check the last few posts from him. Looks like they think it is firmware but since it doesn't happen consistently, they are having a hard time locating the problem. HTH

My restore is getting stuck at file 2 in the updated content. I've tried several times and it always get stuck at the same point....green bar is full for file 1 but nothing else happens. After reading through these posts I'm afraid my Imagine computer might be fried. I've tried this restore several times but I've never been able to get to the end. I've read that several people have had theirs stop at the same point....what did you do to get it moving? I've tried unplugging the USB cord and it recognizes that it isn't connected and reconnects when I plug it back in but still doesn't go any farther.

I'm having the same problem and was looking here to find the solution.

Kristin

I have ...

Unloaded, reloaded Cricut Sync
Restarted computer
Turned off firewall and antivirus
Change usb cord
Use different usb port.

Resynced

got to set up imagine...now when it calibrated, it did the print but not the cuts for the print. The blade housing acted like it was going to cut/ It move inward about 3 inches and then upwards about 3 1/2inches then returned to it's cave.

Sync program icon moved to SEND UPDATED CONTENT.
tHE GREEN bar has not started so I restarted the Imagine as instructed.
Imagine screen now says it is CONNECTED but green bar is not going yet.

I did manage to get to this point once before. But it stopped here as well.

What are my next steps?

I have just now unplugged the usb from the imagine and then the power cord from the Imagine.

Green bar came up and said restart Imagine.
I turned the power butten back on and it ejected my mat.

Start calibration screen has come up.
Redoing the calibration for the 15th time....
Screen says :When cutting and printing is done..DO NOT REMOV MAT FROM MACHINE"

iT PRINTED THE FOUR CORNERS, THE SQURED SHAPE SWIRL LINE IN THE CENTER and the TOP NUMBERS and SIDE LETTERS.

IT DID NOT "CUT" the calibration marks. This is that point where the machine housing went in about 3 inches, then up almost 3 inches then returned to the housing cave.

Imagine screen has returned to the CONNECTED screen showing the Imagine logo chained to the Imagine.

My Cricut Sync is yellow dot at the SEND UPDATED CONTENT part. No green on the activity bar.
Instructions on the right say again(or STILL) IF THE SENDING PROGRESS BAR DOESN'T START AFTER A FEW SECONDS, TURN iMAGINE OFF AND BACK ON.

(((((((((((((

This is getting very old and frustraiting. I teach classes
in store and how can I promoted this machine to the general public? It should not be this difficult for a crafting tool.

I hope you can get me up and running soon. I do not wish to leave my antiviris disablied all night again in hopes the machine will spontainiously work right. I will have to redo everything again for the 4th day in a row,(Yes I call support and they did not help much. I did all I was told)

Patty