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Ms.Scrappytoyou! Offline
#1 Posted : Wednesday, October 06, 2010 10:09:55 AM(UTC)
Ms.Scrappytoyou!

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Hello,
Has anyone else experienced problems linking Independence Day to your Gypsy?
I synced my Gypsy so it is up to date. I keep receiving an error message for the Independence Day cartridge, which is brand-new. I successfully linked 7 other cartridges last night, some of them are newer than ID and some are older.

I tried call ProvoCraft customer service twice but they are "experiencing high call volumes" so I was not able to connect with an agent. I was on hold for about an hour each time.

Do the Admins monitor MB? Perhaps someone could reach out to me.

Thanks,
Nedine
jjmm Offline
#2 Posted : Thursday, October 07, 2010 3:10:55 AM(UTC)
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I am sorry you are having trouble with this. Mine linked fine. However, one cart would not link and when I called pc they suggested I put the cart in backwards and see if it could be read that way. It did not help with my cart but it is always worth a try. Good luck.
Llamagrl Offline
#3 Posted : Thursday, October 07, 2010 2:20:59 PM(UTC)
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I just bought this cartridge today & it linked with no problem. I would call PC again if you are still having trouble.

Stefanie
lighthouselover Offline
#4 Posted : Sunday, October 17, 2010 7:47:16 AM(UTC)
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I had trouble linking this cart. I called PC and when we'd tried everything they sent me a label to send it back and sent me a new cart. That one loaded just fine. Give them a call.

Donna
AdminBecky Offline
#5 Posted : Monday, October 18, 2010 1:29:37 PM(UTC)
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yes the boards are monitored


my best helpers are your fellow Cricuteers :)

yes they are correct to call Customer Support
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