Medals:  Groups: Registered, Circle Member Joined: 1/14/2010(UTC) Posts: 823  Location: Lebanon, TN Thanks: 235 times
Was thanked: 252 time(s) in 188 post(s)
|
My Imagine just came this morning. I had several items missing from my box--the stylus, the instructional DVD and booklet. I have already talked with a very nice customer service rep at PC (I'm sorry, I don't remember her name) and they are sending these items to me. I know several people were getting them for birthday, anniversary and even Christmas presents. Might be a good idea to open and check things out.
|
 3 users thanked Beachbaylee for this useful post.
|
|
|
|
Groups: Registered
Joined: 3/15/2008(UTC)
Posts: 2,247
Location: Tennessee
Thanks: 849 times
Was thanked: 803 time(s) in 366 post(s)
|
Good idea! Thanks for the heads up. How sticky is your mat? I read there were some others who have had issues with their new mats.
|
|
|
|
|
|
Medals: Groups: Registered, Circle Member Joined: 1/14/2010(UTC) Posts: 823 Location: Lebanon, TN Thanks: 235 times
Was thanked: 252 time(s) in 188 post(s)
|
thescrapmaster wrote:Good idea! Thanks for the heads up. How sticky is your mat? I read there were some others who have had issues with their new mats. My mat's not super sticky. I got it calibrated and did a couple of test cuts and it worked fine, but I noticed and the corners were not laying flat on the mat at times, so I'm probably going to call about that too.
|
|
|
|
|
|
Groups: Registered
Joined: 1/13/2008(UTC)
Posts: 3
Location: Kenbridge, VA USA
Thanks: 1 times
|
My mat is not even sticky enough to hold the paper down while cutting. Oddly enough I was able to get the Imagine calibrated and aligned. I have tried going thru the steps outlined in the users manual and also have used the advice received from other forum members and still no luck. I need to call Provo Craft on this issue to get this resolved...too late now it will have to wait until Monday. Maybe the the extra mats I ordered will come tomorrow...fingers crossed!
|
|
|
|
|
|
Groups: Registered
Joined: 1/8/2009(UTC)
Posts: 8
Thanks: 1 times
|
Thanks for the heads up!! Mine should arrive next week!
|
|
|
|
|
|
Medals: Groups: Circle Member, Registered Joined: 2/14/2007(UTC) Posts: 117 Thanks: 6 times
Was thanked: 33 time(s) in 20 post(s)
|
Thanks for the info, mine arrived about half an hour ago and I haven't opened it yet. I'll be sure to check it out tonight!
|
|
|
|
|
|
Groups: Registered
Joined: 12/26/2009(UTC)
Posts: 81
Thanks: 11 times
Was thanked: 9 time(s) in 9 post(s)
|
Mine was unsealed, but everything was in there. I was pretty upset, but my ma was like set it up first, see if it works. So I did and I am not going to send it back, but will get the warranty on it.
|
|
|
|
|
|
Groups: Registered
Joined: 11/24/2006(UTC)
Posts: 116
Location: GOOO WILDCATS!!!
Thanks: 16 times
Was thanked: 21 time(s) in 19 post(s)
|
ange wrote:My mat is not even sticky enough to hold the paper down while cutting. Oddly enough I was able to get the Imagine calibrated and aligned. I have tried going thru the steps outlined in the users manual and also have used the advice received from other forum members and still no luck. I need to call Provo Craft on this issue to get this resolved...too late now it will have to wait until Monday. Maybe the the extra mats I ordered will come tomorrow...fingers crossed!
Same issue here, I also noticed SEVERAL SCRATCHES on the top of my machine. It was in the protective rap as well so it seems weird. Some of them were pretty deep. I am going to talk to PC about it next week see what they say.
|
|
|
|
|
|
Medals: Groups: Registered, Circle Member Joined: 8/27/2009(UTC) Posts: 6,954 Location: TX Thanks: 197 times
Was thanked: 3787 time(s) in 1927 post(s)
|
I hate when I get something new and it is scratched or torn@ Bummer@
|
|
|
|
|
|
Groups: Registered
Joined: 6/16/2008(UTC)
Posts: 74
Location: Belleville,PA
Thanks: 7 times
Was thanked: 7 time(s) in 7 post(s)
|
Oh My Gosh ladies  Sorry that this is happening. I'll be sure to look over mine as soon as it arrives.
|
|
|
|
|
|
Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.