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stephanie.helton1977c2ac0 Offline
#1 Posted : Thursday, May 09, 2013 7:47:26 PM(UTC)
stephanie.helton1977c2ac0

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I am so frustrated. I have had my Cricut for a few years. I have the original Cricut and use the Gypsy. When I first got it, I had great success for a few days, then it kept ripping my paper. I tried every suggestion I could find to keep it from ripping paper and nothing ever worked. So I just put it in my closet for a couple of years and never got it out. Well, now that my daughter is turning one, I wanted to make her birthday invitations. I have started trying to make them and am so frustrated I want to throw this thing out the window. I'm not doing an intricate design. It rips everything I try to cut. I have a brand new cutting mat, a new blade, and I've tried every combination of pressure and speed changes I can think of. NOTHING works! I feel like I've wasted so much money because I keep having to throw paper away. I don't know what else to do, but I'm so disgusted with my Cricut right now. Suggestions?
Bugsy2 Offline
#2 Posted : Thursday, May 09, 2013 8:02:36 PM(UTC)
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This is going to sound crazy but if the humidity lever is elevated in your home then it could cause the paper to tear. I have found that in the warmer months, especially before I start running the dehumidifier, I have issues with my paper tearing, even after trying every possible setting.
stephanie.helton1977c2ac0 Offline
#3 Posted : Thursday, May 09, 2013 8:19:47 PM(UTC)
stephanie.helton1977c2ac0

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Thanks for the suggestion. I don't know about the humidity in my house. But I hope that's not the problem, because we don't have a dehumidifier to help with that. Thank you!
stephanie.helton1977c2ac0 Offline
#4 Posted : Thursday, May 09, 2013 8:22:58 PM(UTC)
stephanie.helton1977c2ac0

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I just tried to cut a triangle!! It can't even cut a triangle Angry

Edited by user Thursday, May 09, 2013 8:30:26 PM(UTC)  | Reason: Not specified

Bugsy2 Offline
#5 Posted : Thursday, May 09, 2013 8:28:00 PM(UTC)
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I know that tonight I had to reduce the pressure on my Cricut mini. It wouldn't even cut the thinner paperSad. I finally managed to cut a decent Hello Kitty.
AuntieKLE Offline
#6 Posted : Thursday, May 09, 2013 8:28:10 PM(UTC)
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Maybe doing a reset would help.

HTH

TECH SUPPORT NOOK - Reset Process
If your machine freezes, experiences power problems, cutting issues, or anything out of the realm of normal Cricut behavior, this reset procedure is a good place to start the troubleshooting process. Nine times out of ten, this will resolve the issue:

- First, turn your machine on with no cartridge loaded. Then you are going to roll all your gray dials (the two on the left and the one on the right) down to their lowest setting.

- Then you will want to grasp the green/gold cylinder blade ****embly and use it to pull the entire gray carriage car unit (the one with the Cricut bug on it) along its track to the other side of the machine. Back in the cave where the gray carriage car usually sits there is a red button. Press that button and hold it down for about three seconds. Let go and then move the gray carriage car back into place.

- This next step will sound a bit odd, but many times it can fix your little "bug". You're going to roll all your dials all the way up and all the way down three times--three times for each dial.

- Then you are going to hit the "Cut" button and turn the machine off. Let the machine sit for a few minutes (15-20), load a cartridge, turn it on, and try a practice cut.

If this does not solve your problem, give us a call toll free at 1-877-727-4288 7am to 6pm MST Mon-Fri (make sure you are by your machine) and someone here will walk you through some troubleshooting tips and determine if a replacement machine is needed.
Bugsy2 Offline
#7 Posted : Thursday, May 09, 2013 8:33:33 PM(UTC)
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Try AuntieKLE's suggestion. If you have to call customer support then do it!! They are awesome!! Seriously! PC has the absolute most awesome customer support!!!!!!
stephanie.helton1977c2ac0 Offline
#8 Posted : Thursday, May 09, 2013 8:35:52 PM(UTC)
stephanie.helton1977c2ac0

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I will try it tomorrow. I hope it works. Thanks for your help.
Godot's Girl Offline
#9 Posted : Friday, May 10, 2013 5:34:25 AM(UTC)
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Location: Too far from the farm! MQ pg.13, #388; Circle MQ pg. 4, #98

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It may also be the paper itself. I know in my machine , only certain brands of paper work. Thankfully, the kind that works the best is inexpensive and easy to find....Recollections from Michael's. Also, a thicker paper works better than a thinner one. Have you tried different papers? I would definitely call Customer Service. Good luck and don't give up! GG
scrapalette Offline
#10 Posted : Saturday, May 11, 2013 1:45:36 PM(UTC)
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If you haven't yet been able to cut, call CS. They will take the time to troubleshoot with you. Once you're able to cut, you can enjoy your Cricut and creating!
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