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Any idea why it doesn't connect? somebody else is having the same problem? I need help!!
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[quote=ameba2003da03cf7b;1600301]Any idea why it doesn't connect? somebody else is having the same problem? I need help!! [/quot I just bought a new Cricut and can not get into the Craft room can only read about it tried all day yesterday and this afternoon. All i got was frustrated and a head ache. Please i hope it can be fixed soon 
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I have just had to replace my computer as it broke and have upgraded to windows 8 - now I can't get the Craft Room to open - keeps sticking on initialising. Can anyone help - this is so frustrating, as I have only had my Cricut about a week!
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I spent an hour with Norton. Norton was blocking CCR and Cricut sync.
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 1 user thanked CathyF for this useful post.
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Originally Posted by: lisa.emslie6861cd3553  I have just had to replace my computer as it broke and have upgraded to windows 8 - now I can't get the Craft Room to open - keeps sticking on initialising. Can anyone help - this is so frustrating, as I have only had my Cricut about a week! If it is stuck on initializing, it does sound like your antivirus may be interfering with our program. We would like to recommend contacting your antivirus provider to make sure that our programs are added to the exception list including CCRBridge.exe, Cricut Sync, Cricut CraftRoom, as well as Adobe Air. We hope this information helps. In order to use the Cricut Craft Room® design software on Windows® 8 you will want to follow the steps below. (1) Download and install the software from www.cricut.com/craftroom(2) When installation is complete, a Cricut Craft Room® icon should appear on your desktop. a. If Cricut Craft Room® automatically opened after installation, please close it. (3) Right click on the icon and click “Properties” to open the Properties window. (4) Click to view the “Compatibility” tab. (5) Within the “Compatibility” tab, check the box next to ‘Run this program in compatibility mode for:”. Make sure the drop down menu just below shows “Windows 7”. (6) Click OK -Cricut Dani
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Thank you for your help - I have followed the steps but now am getting a message saying "Failed to install driver software (error: 4-0x66). Please try again. If the problem continues, please contact Customer Support." Any suggestions?
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Just tried again, and clicked "run as administrator", and it worked - way-hey!!! Thank you for your help
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1 user thanked lisa.emslie6861cd3553 for this useful post.
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My craftroom connects, i can do everything except cut. Any Ideas why that part is not working?
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Originally Posted by: lisa.emslie6861cd3553 Just tried again, and clicked "run as administrator", and it worked - way-hey!!! Thank you for your help It does work! Thank you Lisa!!! I have been going out of my mind trying to figure this all out! Thank you, Thank you, Thank you!!! 
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And for anyone that has a bright shiny new Windows 8 machine and can't get it to work: 1. go to add/remove programs and uninstall the 3.7.x version of Adobe Air 2. visit http://helpx.adobe.com/a...ved-air-sdk-version.htmland download the 3.1.0.4880 runtime version, save it as a file or run now. Install it. 3. install the craft room software - but do NOT allow it to upgrade your Adobe Air! 4. after it puts the icon on your screen, right click and change the compatibility to Windows 7 5. Finally, yes, right click and "run as administrator" Don't let it upgrade Adobe Air! The FIRST time you run it the drivers are installed, which the administrator has to do. But from now on you can just run it normally and it works - but don't upgrade Adobe Air. I did not have to touch the firewall or anything else. Adobe Air and Provocraft should learn to shake hands and be friendly, or hire my husband who is a SQE (Software Quality Engineer) to test their releases. Keep the Adobe Air 3.1.0 binary handy - if the OS decides to update it or you update it by accident you need only uninstall the 3.7.X and reinstall the 3.1.0 again to be back to cutting.
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1 user thanked missdeniese085b9fb2 for this useful post.
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My turn. I have tried everything you have suggested. I uninstalled Air and installed the 3.1 runtime version. reinstalled without updating Air. Changed the compatibility, and ran as an administrator. ...anything else to try? I have had my doggone machine for almost a month now. Just gets to the initializing Craft Room. I installed the other one, running the demo and I can't cut because I need to update my drivers. Is there anywhere else to find the drivers? It's driving me banana's 
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Originally Posted by: pennyswinglefc090710 My turn. I have tried everything you have suggested. I uninstalled Air and installed the 3.1 runtime version. reinstalled without updating Air. Changed the compatibility, and ran as an administrator. ...anything else to try? I have had my doggone machine for almost a month now. Just gets to the initializing Craft Room. I installed the other one, running the demo and I can't cut because I need to update my drivers. Is there anywhere else to find the drivers? It's driving me banana's There are two reasons that you could be getting stuck at the Initializing screen. One is that you're running Windows 8 which is fixed by running in windows 7 compatibility mode and as an administrator. The other is that your anti-virus program could be blocking it. If that's the case you need to add CricutCraftroom.exe, ccrbridge.exe and cricutsync.exe as exceptions/exclusions to your anti-virus settings. How you do that depends on which program you are using.
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