Groups: Registered
Joined: 3/12/2013(UTC)
Posts: 2
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A friend told me about using the Expression with the Cricut Craft Room. I plugged it in (cord is correct), and went through the motions only for it to freeze on the very last part. I tried this twice, called Cust. Service and she went through it twice with me as well, same result.
Then it was determined that I have v2.0, and I was trying to update through my Mac. The woman told me that I had to update it through a PC, then connect back up with my Mac and run the firmware update again to bring it up to speed. So I connect to the PC, everything goes through and no freezing, only for it to get to the end (have tried 3x) and get a message "Firmware Update Failed." The PC is Windows 7 with IE, the Mac is OSX10.6.8 and I use Firefox on it. I did update the Adobe Air and tried it after that and it still didn't work.
Thank you in advance for any help!!
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Medals:  Groups: Registered, Circle Member, Circle Moderator, Cricut Community Moderator
Joined: 3/28/2011(UTC)
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Hello! Please call customer service at 877-7cricut. We can assist you over the phone!
-Cricut Gena
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Groups: Registered
Joined: 12/4/2011(UTC)
Posts: 8
Was thanked: 1 time(s) in 1 post(s)
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Originally Posted by: CricutGena  Hello! Please call customer service at 877-7cricut. We can assist you over the phone!
-Cricut Gena  That is incorrect. The only help I was given was to be told to get to a PC. Seriously!? I have to borrow somebody else's computer to download and update the software. How inconvenient! Surely Provocraft has made enough money off the Cricut enthusiasts to afford having Mac software developed.
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