You should be adding cricutcraftroom.exe, ccrbridge.exe and cricutsync.exe as exceptions to your anti-virus program. If you need help with that you can post here which a/v programs you're using. Or you can call PC customer support and they'll walk you through the procedure.

'You should be adding cricutcraftroom.exe, ccrbridge.exe and cricutsync.exe as exceptions to your anti-virus program. If you need help with that you can post here which a/v programs you're using. Or you can call PC customer support and they'll walk you through the procedure.

Thanks, Narelle - I'll be looking for that as soon as I can get to trying to cut. I did just reinstall and am hopeful that this problem will now be solved.

Not an option to call Customer Support, sadly - I'm in England! Thanks a lot for the suggestion, though

Cath x

First install was done on the Mac computer, but I never used it. I only opened Craftroom app to see what it looked like and at the time it worked fine. Its what convinced me to purchase the Cricut.

Second install was done on the Windows XP computer and that's the one I had been using until it mysteriously stopped working last week.

Last night out of desperation, I had my husband install it on his computer which is running Windows 7 and it works like a charm. Just tried it again today and it is still working.

I don't have it installed on any hand-held devices since the install files are only for PC or Mac.

So having it installed on more than 2 computers being a problem seems to be irrelevant. Unable to run Craftroom on more than one computer simultaneously seems to make more sense.

Although I have uninstalled, cleared out all cookies, etc, it seems as if not all files associated with Craftroom is being completely removed. There seems to be some file that is being left behind that is causing the Cricut server to be unable to communicate back.

Another interesting tidbit I just found out, I also have the same problem if I try to use the online version.

I've been running craft room for over a year on the same computer with no problems until yesterday. It's stuck on "Initializing" even after uninstalling and reinstalling it four times and rebooting and updating everything I can think of. Nothing is working for me. It's not the first time I've had problems in general with craft room, but at least I could open it before! Running on a Dell with Windows 7, no issues with other software and no change in the computer to cause this issue.

It's certainly possible that the McAfee update caused your signing in problem.

Try this: I found it in this thread: http://www.cricut.com/forum/cri...-Update.aspx#post1623294

Double-click the M icon in your taskbar.
Select the Web and Email Protection drawer.
Click the Firewall Link.
Select the Program Permissions drawer.

NOTE: 2011 customers will open the Internet Connections for Programs drawer.

Scroll through the listing and find CCR
Set the access type to full using the provided options in the Access drop down menu.
Click Save.
Close SecurityCenter.

Please someone help me!! im stuck in the initializing craft room. I havent been able to make anything yet.

scrapincovers.....I hope you have been able to get things working.

If not, I would do this (the reason is maybe you were trying to do things when McAfee was running in the background and I find that sometimes things don't work so good when other things are running in the background....on my older computer, anyway):

Unplug the USB plug from your CRICUT to the computer. Unplug it from the wall, too.

Before you shutdown your computer again, go up to TOOLS (while you're in the internet) and DELETE BROWSING HISTORY. Now, shutdown your computer all the way and unplug it from the wall after it shuts down.

Wait twenty or thirty seconds and plug it back in. Go ahead and plug in your CRICUT and insert the USB cord back in the hard drive on your computer. TURN ON YOUR CRICUT MACHINE. Now, reboot your computer.

See if this helps anything at all. If anyone who does try this wonders why you do the reboot.....when you turn off your computer (and I believe in unplugging it, too), it kind of refreshes things and gets rid of some things that you no longer need when you boot back up. Maybe you deleted a bunch of stuff and it kind of stays around if we don't shutdown...and, if you don't shutdown very often, there just might be a lot of other stuff in there that you don't need when you sign back in. I.e., let's say you uninstalled and reinstalled CCR. This will get rid of stuff you no longer need on your computer that might be interfering with the new stuff you reinstalled. Does that make sense?

Come back and let us know whether or not you're up and running. If it doesn't help, I would certainly call PC on Monday if you can do that and/or maybe you already did that. Otherwise, we'll try to help further in this forum....someone can surely help you.

Char

Edited by user Saturday, March 09, 2013 2:41:03 PM(UTC)  | Reason: Not specified

Since my Gypsy crashed and I have no way to have it fixed or replaced, I decided to "jump in" and download the Cricut Craft Room. I told my antivirus software to 'allow' the installation. I'm assuming all was going well until the "initializing" screen came up and all it does is "initialize". I cleared my cookies, re-started my computer...and still nothing. I am running Windows 7 on a laptop.


Adobe AIR current version mentioned below was installed.

I was happy to get my Expression machine (December 2008) and the 'numerous' cartridges. Now I'm thinking I made a BIG MISTAKE. I've read other reports about the "issues" Provocraft is having. I'm hoping that some of the 'competitor' machines will come down in price so I can purchase one of them. Not sure what I'd do with my Expression and all the cartridges. Even with the 'juke boxes' it is still cumbersome to take my machine and cartridges, say to my sister's, when I decide to design off site.


What to do...what to do.....

P.S. I REFUSE to disengage my anti-virus software. And, I'm not 'tech savy' that I can do all the things I just read in a most recent post. It should be easy.

Something just 'hit me' and it is NOT in the 'download instructions" ... should I have my Cricut plugged in in order for the 'initializing' to complete?

NOTE: having my Expression plugged in while CCR is initializing doesn't seem to work.

FOLLOW-UP: I decided to close out my Windows 7 laptop and try loading CCR to my desktop PC running XP. I haven't tried cutting anything, yet. So, the problem might be with Windows 7 OS.


FOLLOW-UP: Okay, pulled up one of the cartridges I "own" in the drop-down list. Selected a design. When I hit the "cut" key, I get a message that the "...cartridge is missing." The cartridge IS in my machine and my machine IS turned on and connected to my computer.

CRICUT CRAFTROOM STINKS!!!!! Removed the programs associated with it. I will just stick to my Design software.

Edited by user Tuesday, March 26, 2013 1:20:48 PM(UTC)  | Reason: Not specified

Sometimes if you get the "cartridge missing" message when the cartridge is already in the slot, take it out and put it back in. That happens to me a lot.

I am unable to get into the craft room? I have uninstalled everything about four times now.....I was getting stuck at the welcome video and now I don't even get that far.
I really want to get this working. I am going to uninstall everything one more time and give a go in the morning. It is already 12 am here! I will post again if uninstalling and reinstalling a 5th time doesn't work! *Nachie*

So it looks like this happens a lot...I have worked over the whole day trying to figure out what is wrong with my computer...reinstalling, rebooting, etc...and it just continues to cycle at ACCESSING YOUR ACCOUNT. One I searched online for a problem, I found this form and multiple references to the same issue.

**Found my issue...I tried on a different computer...one with different security...works fine...does not work over VPN tunnel. So, Cricut Craft Room is definitely up and running just fine.*** Not a problem at Cricut....

Edited by user Saturday, May 11, 2013 8:19:16 PM(UTC)  | Reason: Not specified