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TeresaRussell1 Offline
#1 Posted : Wednesday, November 28, 2012 12:00:55 PM(UTC)
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I got the security breach code on my Gypsy...all of a sudden. I tried both resets and did not get any results. Should I call PC before I try to do an update through Cricut Sync? Thanks for your help.
lptollette02e31867 Offline
#2 Posted : Wednesday, November 28, 2012 3:07:05 PM(UTC)
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Originally Posted by: TeresaRussell1 Go to Quoted Post
I got the security breach code on my Gypsy...all of a sudden. I tried both resets and did not get any results. Should I call PC before I try to do an update through Cricut Sync? Thanks for your help.




Follow the directions in the below and let us know the outcome.

Section 51 in 232

http://main.cricut.com/c...TIPS-FOR-CALLING-PC.aspx

I've done this happen 3 weeks ago. So I have to fellow step by step. Now gypsy is working.
Scrapperdee Offline
#3 Posted : Saturday, December 01, 2012 8:29:53 AM(UTC)
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Originally Posted by: lptollette02e31867 Go to Quoted Post
Follow the directions in the below and let us know the outcome.

Section 51 in 232

http://main.cricut.com/c...TIPS-FOR-CALLING-PC.aspx

I've done this happen 3 weeks ago. So I have to fellow step by step. Now gypsy is working.


Your link isn't working for me

lptollette02e31867 Offline
#4 Posted : Monday, December 03, 2012 12:05:08 AM(UTC)
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Originally Posted by: Scrapperdee Go to Quoted Post
Your link isn't working for me



Ok, I just copy from that link and paste on here:

Follow this step

ATTN: TROUBLESHOOTER GUIDE/TECHNICAL SUPPORT AND TIPS FOR CALLING PC!!!!

Post 232
Section 51
Security Breach 2

Reformat and Restore the Gypsy. If it does not work and it is under warranty, call PC for a replacement. If it is not under warranty, call PC as you will probably have to purchase another G to have it given the serial number of the old Gypsy so you can re-link your carts that is if you have done so.

Reformatting the G:

First, connect your go to the electrical outlet and the computer. Put your g on the welcome screen and backup your files.

Backup your files by:

Create a folder on your computer for the backup.

Open sync

Right click on the projects that appear in window pane,

A window pops up,

Click on select all,

Right click again,

Click save projects to and select the designated folder.

After you backup your files, click help at the top of the sync window, click troubleshooter which brings up the following.

If you are experiencing an issue with you Gypsy, answering these questions will aid you in restoring you Gypsy to working order. Would you like to proceed?

Answer Yes

Are you missing cartridges or does your Gypsy sometimes behave unexpectedly when you select a certain cartridge?

Answer No

Does your Gypsy sometimes close the open application without warning?

Answer No

Does your Gypsy start up and let you select an application to launch?

Answer No

Then it is going to tell you that you are about to erase everything on your g select Yes. A window pops up that will tell you to turn off your g and perform the recovery reset by holding down the pan, menu and power all at one time. Follow the directions as it might take about a little than a hour. When you get to the content part, it is going to go slow but you track its progress by gauging the line with the words above the green update line. If you do not have the Imagine, uncheck the Imagine boxes so the app will not be added to your Gypsy which will prolong the update.



Scrapperdee Offline
#5 Posted : Monday, December 03, 2012 5:14:16 PM(UTC)
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The back-up process as you have here has NEVER worked for me....I've tried NUMEROUS times over the past 6+ months!
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