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Hi from Belfast Northern Ireland. Back in July I tried to update my E2 and eventually gave up in frustration after trying everything. A few weeks ago my friend said she had updated hers no problem, so to day I bit the bullet, tried again and am still having problems.
My E2 screen says "connected", but my Cricut sync on computer screen which is like a green barber pole keeps rotating and says "connecting to Expression 2" is it actually doing anything and if not help please.
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Groups: Registered
Joined: 11/24/2012(UTC)
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I just got mine and I'm having an issue updating too. I'm waiting til Monday to call customer support.
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Same problem here. Terribley frustrating. Please someone help, I have tried everything! 
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Medals:  Groups: Circle Member, Registered Joined: 2/19/2011(UTC) Posts: 5,261  Location: 'Almost Heaven' West Virginia Thanks: 11302 times
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Hi there. Sorry you are having a tough time updating.
There are a couple of things you can try.
1) use a different USB port on your computer (make sure it is NOT a USB hub)
2) If you are using an antivirus program on your computer, try temporarily disabling it. If
that works, then you can add the Cricut Sync software to your exception list going forward.
If neither of the above help, you should contact customer support tomorrow. HTH
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Wow! I thought it was just me! Mine was going for like two, or three days, now, connected to my other computer! I, too, gave up in frustration, back in July, 2011, when I first bought the Expression 2 Anniversary Edition. It has just been a decoration in my Craft room, since. I, too, decided to give it another go. And, I am getting frustrated all over, again! Like others, was waiting for Monday. I guess they will be busy, tomorrow! I will try with another port, etc., as suggested. How would I know which is a USB Hub? Edited by user Sunday, November 25, 2012 2:56:06 PM(UTC)
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Originally Posted by: r.mcilwaineed16df0b  Hi from Belfast Northern Ireland. Back in July I tried to update my E2 and eventually gave up in frustration after trying everything. A few weeks ago my friend said she had updated hers no problem, so to day I bit the bullet, tried again and am still having problems.
My E2 screen says "connected", but my Cricut sync on computer screen which is like a green barber pole keeps rotating and says "connecting to Expression 2" is it actually doing anything and if not help please. We would love to help you with that. Are you running your update thru the Cricut Sync? Are you connecting using a PC or a MAC? CricutTanja
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Groups: Registered
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I'm running a PC. I just switched UCB ports (not sure what a HUB UCB is; so, hopefully, it isn't one). Anyway, I am getting the same green bar. I do not know how the update would work. Am I supposed to get the green bar; or is something else supposed to come up, when the computer and cricut is connected?
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Groups: Registered
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Oh, and I am running the Cricut Sync; trying to update. I have the Imagine and Gypsy, also, that I still have, yet, to update, also.
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Hello! If you are getting a green barber pole this usually means you are not fully connected to the Sync program. You will need to make sure that you have fully installed the Sync program and the Adobe Air program. Also, if you are receiving a message to install drivers you will need to install the drivers. Additionally, if you are using an antivirus program you will need to add the Sync program and the CCRBridge.exe programs into your exceptions. This should allow you to connect to your machine and update. If you are having issues after trying these solutions please call customer service, we would be happy to assist you. Our number is 877-7cricut for the US, if you are calling from the UK please use our toll free number 0808 101 7032. I hope that this helps!
-PCGena
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