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Cassandra Offline
#1 Posted : Monday, October 22, 2012 4:07:36 PM(UTC)
Cassandra

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I have downloaded the cricut craft room and my computer is not letting me open it, does anybody else have this issue? How can I fix this so i'm capable of using it.

Thanks,
Cassandra
ssdearmane1672a8e Offline
#2 Posted : Monday, October 22, 2012 5:35:12 PM(UTC)
ssdearmane1672a8e

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I'm having the same problem...hope we get some answers!
barbaraee03a250 Offline
#3 Posted : Friday, October 26, 2012 11:03:06 AM(UTC)
barbaraee03a250

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Yes, having similar problem. It downloads & updates, but WILL NOT "INITIALIZE". The INITIALIZE screen just remains perpetually online (even overnight!), but it does NOT initialize.
K.McIntyre Offline
#4 Posted : Friday, October 26, 2012 12:31:22 PM(UTC)
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No problem here.

Kristin
MaryDolese Offline
#5 Posted : Friday, October 26, 2012 12:32:44 PM(UTC)
MaryDolese

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Me too, says I have the wrong username/ password. What gives.
Mary
scrapalette Offline
#6 Posted : Friday, October 26, 2012 12:51:06 PM(UTC)
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Call PC and CS will help you troubleshoot.
skrobson4a2cbe44 Offline
#7 Posted : Sunday, November 04, 2012 5:11:28 PM(UTC)
skrobson4a2cbe44

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I've tried several times to open the program and it gets stuck on initialization or I get this message: CCRBridge.exe has stopped working. And my only choice is to close the program. Does anyone have an answer? Very frustrating.
julie.le.goff.loyere07d9e0e Offline
#8 Posted : Wednesday, November 07, 2012 1:24:41 PM(UTC)
julie.le.goff.loyere07d9e0e

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I can get in to it too! Still initializing! :( What I can do?
cadairailb7e75c19 Offline
#9 Posted : Friday, November 09, 2012 2:55:38 PM(UTC)
cadairailb7e75c19

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I thought I was going mad as I cant get past the initializing screen either. Hope they come up with some solution. I am using Windows 7.
CricutMallie Offline
#10 Posted : Friday, November 09, 2012 3:02:01 PM(UTC)
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I apologize for the inconvenience.
I can't reccommend enough for you all to phone in a chat with our lovely Customer Service department.
They don't mind at all to help you work through technical problems-- each comptuer is so different, so sometimes one answer unfortunately doesn't fit all Sad

Give them a call-- they love helping!

http://www.cricut.com/home/support/contact-us

Monday - Friday 7 a.m. - 6 p.m. (MST)
Cricut® support: 801-932-1144
toll-free service phone: 877-7CRICUT
email: support@Cricut.com
fax: 801-794-9001
kimberley_roberta46f6f4ac Offline
#11 Posted : Saturday, November 17, 2012 3:00:04 PM(UTC)
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I've been told to add Cricutsync.exe and CCbridge.ex to my anti-virus and firewall....still not working. Been trying for two months....thinking of selling my birthday present, Expression 2, and going back to doing things by hand!
 1 user thanked kimberley_roberta46f6f4ac for this useful post.
karenquigs629740b0d on 9/26/2013(UTC)
lisa.emslie6861cd3553 Offline
#12 Posted : Sunday, November 18, 2012 7:18:26 AM(UTC)
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I have been having exactly the same problem - craft room stuck on initializing. I had no problems running it on my windows 7 laptop and PC, but can't get it to work on new laptop, which is windows 8, so I'm guessing it's something to do with the OS. I have emailed cricut, so hope I get an answer soon. Will post on here if I get solution.
audreyclarke84879d8a315f Offline
#13 Posted : Sunday, November 18, 2012 7:51:04 AM(UTC)
audreyclarke84879d8a315f

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I did initially have problems with my windows 8, but eventually via one of these forums I was told to download by using Windows 7 compatibility mode and to tick the run as administrator mode. That worked for me, hopefully it will help someone else.

Does anyone have any problems purchasing at the minute, I am wanting to buy some of the Christmas card templates from this page http://uk.cricut.com/sho.../products-Cards-712.aspx but it won't let me view large and when I click to buy the digital image it just brings up a runtime error, it seems to let me put any other cartridgs in my basket though !
lisa.emslie6861cd3553 Offline
#14 Posted : Sunday, November 18, 2012 8:10:48 AM(UTC)
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I just tried the same thing and it works !! If anyone is stuck, go to "getting started in the forum and someone has posted step by step instructions for getting CCR to work with windows 8
audreyclarke84879d8a315f Offline
#15 Posted : Sunday, November 18, 2012 11:09:54 AM(UTC)
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Glad it worked for you too Lisa, I was getting very frustrated it was great when I eventually got it going properly
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