Groups: Registered
Joined: 11/12/2012(UTC)
Posts: 1
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I recently purchased an Expression 2 and a few cartridges including the Winter Woodland cartridge. For some reason, I'm unable to open this cartridge and I'm wondering if anyone else has had this problem. I was told my "new" machine had to be synced, which I did, but the cartridge still won't open. I've been on the phone three times with Cricut, but they still haven't resolved the issue. I'm thinking the cartridge is bad. 
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Medals:  Groups: Registered, Circle Member Joined: 12/2/2011(UTC) Posts: 675  Location: Mississippi Gulf Coast Thanks: 73 times
Was thanked: 441 time(s) in 276 post(s)
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I have an E2. I have never updated it or synced it with CCR. The Winter Woodlands cart works fine in my machine. I'm thinking yours may be a bad cart. PC replaced one of my carts that was bad.
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Medals: Groups: Circle Member, Registered Joined: 7/12/2008(UTC) Posts: 20,721 Location: Alpharetta Georgia Thanks: 6968 times
Was thanked: 15101 time(s) in 7021 post(s)
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If you've never updated your E2, you're probably missing some of the features. You don't have to do anything with CCR to update your Cricut. You can download Cricut Sync and use it to update your E2. If your E2 isn't on version 0079:0040:0240, you need to update it. If the cart still doesn't work, call PC back and let CS know {and double check that you're at the latest version, they update things all the time}.
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