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 2 users thanked NurseYoung for this useful post.
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Medals: Groups: Registered, Circle Member Joined: 2/18/2007(UTC) Posts: 1,472 Location: Florida USA and West Midlands UK Thanks: 950 times
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Well I never thought I would say this, but I am done as well. I have been a loyal and enthusiastic customer from the beginning, and I don't even own an imagine, but I feel highly aggrieved about the way your customers have been misled about this now defunct machine. Read some of the comments, not everyone can buy an expensive machine on a whim, people have scrimped and saved to buy a machine which did not always perform satisfactorily from the outset - your fault, not theirs. Then they were no longer available in craft outlets, cartridges and inks were being clearanced everywhere, and the people who lined your coffers were the last to know.
Read the writing on the wall folks, gypsy not available anywhere but Cricut.com, accessories being sold for peanuts. Ring a bell?
I am not throwing a hissy fit and saying I will never use my Cricut again, I will. I have two E's and a baby bug, and over a hundred cartridges. That's quite enough for me. I will never buy another machine, or another cartridge, and yes, it's my birthday in November, and the machine that shall not be named will be coming to live in my house
So I am looking back with nostalgia to the 'glory days' when the message board was united in excitement and anticipation and you rarely let us down. Sigh, you were so nearly right PC, what a shame you got it so wrong
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8 users thanked Enfys for this useful post.
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To say that I don't post much would be an understatement. I am not often in a position to post but I have been coming here for years to get inspiration from talented people like Enfys. I "bought" into all the hype about every machine that PC has put out for scrapbooking. I have an i that is great if you do not wish to use CCR and there is no way I will go through the drama of updating it again. I have a Gypsy that I believe will be discontinued in a few months or weeks. So in reality I probably have spent several thousand hard earned dollars on things that are pretty much going away. I still have my old faithful espression and e2.
I just think it is a shame that PC choose to do this to all of the loyal folks that wanted the "next best thing" that PC came out with. I do not know of any other compamy that would be allowed to do this and still stay in business.
At least they picked a good time of year to do it. I bet there will be a lot of the "other" machine under trees this Christmas. I also bet the other programs "that shall not be mentioned" will see an increas in business.
Good luck to all of you that continue to buy but I am through spending my money with this company-too many other's out there.
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I am very disappointed in PC. I have a baby bug(from way back when), expression, gypsy and imagine. I purchased the imagine thinking I would be able to get carts for it an now they are not going to produce it anymore. I will continue to use the machines I have, but as they become unusable, I will be looking at purchasing machines from other companies. I am very interested in the machines that don't require purchasing cartridges.
I have been a loyal PC fan from the early baby bug days when the baby bug cost almost as much as the expression. My loyalty is turning elsewhere.
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1 user thanked grannyss1 for this useful post.
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Everyone has said everything that I feel. I'm so disappointed as well and have been a loyal PC fan from the beginning with the baby bug and was loyal to the mb. Well that all went down hill, so why am I surprised to see that Imagine discontinued?! I'm sad to see it come to this but I am done with PC too. I think you have royaly screwed up this time PC and unless you make this right, you will be done with more than just a few of us here. I will spread the word to anyone who asks me about your products!! I do shall get a Cameo when I feel like I can afford it, I will continue to use my PC products until they quit on me, and then I'm moving on!
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So let me get this straight...The Imagine that was released was it three years ago now? That sold for oh $499.00...is now no longer going to be manufactured, and since most of us made that purchase at release..it's out of its warranty. No new cartridges because soon enough all of them will be dead anyway. So, we flushed five hundred dollars down the toilet. Thank you Provo Craft! No, really Thanks!
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2 users thanked cricutcrazylisa for this useful post.
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When a company is about to go under they cease caring about their customers needs....
They only want to discount and dump as much merchandise from their warehouses as they possibly can....They by-pass all their loyal retailers and begin selling products directly from the warehouse. They dump product lines and cease production.
THis is only a small part of the behavior of PC in the past 3 months.
So.....I think we all see the message that is being sent out - in spite of the denials on the telephone.
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2 users thanked CricutCrazy for this useful post.
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Shadow on 11/4/2012(UTC), BJR on 12/16/2012(UTC)
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Originally Posted by: CricutCrazy  When a company is about to go under they cease caring about their customers needs....
They only want to discount and dump as much merchandise from their warehouses as they possibly can....They by-pass all their loyal retailers and begin selling products directly from the warehouse. They dump product lines and cease production.
THis is only a small part of the behavior of PC in the past 3 months.
So.....I think we all see the message that is being sent out - in spite of the denials on the telephone.
I believe you're right.
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1 user thanked letypedroza for this useful post.
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Groups: Registered
Joined: 7/28/2008(UTC) Posts: 1,056 Location: South Yorkshire, UK Thanks: 579 times
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Originally Posted by: letypedroza I believe you're right. Dead right !!!! What a way to reward customer loyalty eh? They deserve whatever comeuppance they get!
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1 user thanked Shadow for this useful post.
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Joined: 11/3/2010(UTC) Posts: 834 Location: Devon, UK Thanks: 497 times
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Wish they would listen to their customers. We deserve a medal for staying with them so long.
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2 users thanked Gadget girl for this useful post.
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I agree Gadget Girl - we have been more than loyal. We supported them but its hard to get past that felling that you get now in our gut. BJR.
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Sad thing is, we can post on here how bad this is making us feel and how much money we have spent - but they really do not care - silence speaks volumes - and it's sad.
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2 users thanked JudiLuvz2CutPaper for this useful post.
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Joined: 4/16/2009(UTC) Posts: 2,138  Location: Near Lake Erie Thanks: 2206 times
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I truely wish the 'powers that be' would remove the smiling face of the person that was going to help us. Makes me wanna' puke!
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1 user thanked Annabella for this useful post.
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Rumors are out there- I do not like to add to them but as I did mention this before- a person from the Circle told me the E2 was on its way out- not sure unless they have another to put out there. That does not seem right but with all that is going on and with all that is left unsaid. BJR.
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I'm glad I never got round to buying the imagine but I have the cake, E2 and gypsy. It makes sense now that the cake mini is being sold here in the UK for next to nothing on a craft shopping channel. Nice one PC - sell your machines and then stop support for them.
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Medals: Groups: Registered, Circle Member
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It would be great if owners of the Imagines, that have stopped working due to the software updates, were given vouchers for the cost of the Imagines, as well as for the cost of all the cartridges that could be applied to any FUTURE PROVOCRAFT or IMAGINE-LIKE product, when it comes out. Then, I wouldn't feel so SHAFTED by a company that I put faith and a big chunk of my disability income into. Now, I have an Imagine that won't work and no money to try something else. Disabled, broke, and now shafted by Provocraft. 
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Groups: Registered
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Originally Posted by: IrishDancer Seriously? That's how they handle that? THEIR software causes THEIR machine to FAIL and WE have to REPLACE it? WHAT KIND OF BUSINESS PRACTICE IS THAT?? But according to Nathan:
Ok, so let me get this perfectly clear:
I need to update my machine so that the update can possibly brick my machine which then Provocraft will then tell me to buy a new one, that is getting extremely difficult to find.
Did I miss anything? No? Ok, so then my final questions to PC, since they're not answering any more of our questions regarding the Imagine (but I'll try anyway), are these:
Why should I spend any more of my money on your products if you can't stand behind them? If you have no confidence in them, why should I? I want to know if we can take legal action against PC? They are the ones putting out the updates that are messing up our machines that WE PAID A LOT OF MONEY FOR.
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