Same thing here, today I called them several times and was told I have to work around it. How the heck do you work around something when it dont work at all, I have one very big expensive "printer" and still have to cut with scissors...The Imagine is a big joke...ONE BIG LEMON and I am getting ready to really push the lemon law on them because i have been fighting with this since December...2 Imagine machines later and still ONE BIG LEMON and told we are aware of the problem and are working to get it fixed well almost a year later and still no change...ONE BIG LEMON....

CraftMommy, did u try uninstalling the newest update and going back to previous version? It worked for me. CCR STILL has some MAJOR problems, but at least I can get into it now.

HTH

WildBlue looks like it is a cheaper alternative to internet that a lot of us pay a lot more for our broadband services. I mean, when you can get a lifetime fee of $219 (or something like that), then you probably aren't going to get what most of us who choose to pay more (or who have other types of broadband in our areas who HAVE to pay more for internet), then, I can see why you might not get all the services the rest of us might get with our internet services.

We pay $29.99/mo. for broadband in our area. Yes, it is a monthly fee. Yes, it costs more if you use wireless. Yes, the fees are a little highter per month if you want other services. BUT, obviously, you get more for your money.

So, I guess you do get what you pay for..........and then, on top of that, some things that are FREE don't work on your cheaper version for your internet services and what they will do for you.

If it is possible and you WANT to use CCR, maybe you can look into paying a little more to CHANGE your internet provider, pay a little more per month to get that CHANGE........BUT, if it's not worth it to you, then I can see why you're unable to get what you want.

Sorry, but it has nothing to do with CCR being FREE. It has more to do with what your internet provider's services offer to you. Unfortunately, you might live in an area where that is all you can get. If that's the case; then, I'm sorry you can't make a change to something that will work for you.

Char

Edited by user Tuesday, October 02, 2012 6:15:06 PM(UTC)  | Reason: Not specified

The same exact thing happened to me. I can't get into CCR because I have Wild Blue, which is the only internet I can get out here in the country. And...I pay A LOT for Wild Blue...$80.00 per month and still have slow Internet and can't get access to CCR. I know it's WB's fault, but you would think Cricut would be able to update or change their platforms so they'd work with satellite Internet. I just spent $200-some dollars on the Expression 2 and this is so frustrating!

You didn't really upset me; I was only trying to point out there were other reasons you were unable to use this FREE application that many of us are able to use (and, we're not happy you can't use it.......we wish you could, too). I know what it's like to live in an area where you don't have a lot of access to "newer" ways of doing things or the best technology.....I lived in a very small town growing up, and believe me, there was nothing there. I'm glad you are able to have internet access that you have; unfortunately, it does not allow you to access CCR. I'm sorry for that.

You don't need to be sorry; I was only trying to let you see another side of it.....and, I wasn't trying to hurt anyone's feelings who can't use CCR nor was I trying to upset you, either.

Char

I'm glad that there is no hurt feelings

Tonya - How much RAM do you have on your computer? What kind of computer are you using (PC or MAC)? Also, are you getting messages like CPU Useage is 100%, or anything like that? What do you mean by "eating up my memory"?

Char

duh, I forgot to mention,
Last update was Oct 1, 2012.

tonya

I am using a PC. (in other words, it isn't a Mac. There is no 'builder brand' to speak of, such as Gateway.) I have 4 gig of RAM, which is twice the size you were mentioning. The recommended processor size is below what I have (which is just as key as the RAM size.) My CPU usage is nowhere near 100%, even with CCR running. What I was noting was that CCR uses 2-3 times more CPU than major programs like Adobe Pro, Publisher, video editing programs, etc. And that is before I actually begin doing anything with the program.

I have minimal programs that are allowed to boot at startup. We do not allow most programs to autoupdate. That is especially true for any non-essential software such as CCR. We do not use Norton.

I don't have problems with other editing software locking under regular use. My issues with CCR have happened when there are no major programs open. (There will always be things running "in the background".)

This issue with CCR began after the update I installed on Oct 1st. The lag time that I am experiencing happens during designing. It is similar to a "buffering" freeze that one might experience when linking to an unresponsive website by clicking a video "play" button or selecting an image to view. Except that I am not opening a new file, I am simply trying to select an image that is already on the template or want to alter it in some way. This is not caused through any Cricut machine connection- I do not connect my machine while I am designing, only when I am ready to cut.

To segway back to the original intent of the post, I was rather surprised by how I could not find help readily available for anything other than the basics of the usage of the Cricut Craft Room; keyword search yielded no results for multiple searches, highly limited troubleshooting options, no "I need additional help" contact links. I assume that the Cricut community is intended to be there to answer to any questions outside the basics covered at the Cricut Craft Room site.

Does that help clarify things? Are there ways of returning to the June 5 version that isn't mentioned on the Cricut site?

tonya

I more than meet these requirements.

Unfortunately, because I use my Cricut in my spare time, I would not be available during a regular work day. I can only do my troubleshooting for leisurely activities the same time that I do my crafting- in the evenings after dinner is cleaned up and kids are put to bed, maybe a couple hours on the weekend if I am lucky.

If could get a link to the previous Craft Room version (previous to August 16) I would be able to test to see if there is any difference, and do much of the troubleshooting myself. Is that available?

tonya