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I read a couple different threads but didnt really get my answer.
Recently got 3 new carts and they were sealed and everything. No reward points inside though. It was Pooh and Friends, Mickey and Friends and Dress Up Paper dolls.
They are all on the list for having points. Just not sure what to do.
Any suggestions would be appreciated. :)
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Medals:  Groups: Registered, Circle Member Joined: 2/23/2012(UTC) Posts: 3,602  Location: Too far from the farm! MQ pg.13, #388; Circle MQ pg. 4, #98 Thanks: 1559 times
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You should call PC customer service. 1-877-727-4288. GG Edited by user Wednesday, July 18, 2012 3:27:01 PM(UTC)
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Medals: Groups: Registered, Circle Member Joined: 6/26/2008(UTC) Posts: 7,149 Location: In My Craftroom, NJ Thanks: 7007 times
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I'm pretty sure these carts were all released before the rewards program started, so there wouldn't be any rewards in them.
You might still want to check with CS just to be sure.
Colleen
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Mickey and Friends does NOT have points, it came out before the program. I don't know about the paper doll one I believe it was before the program and Pooh and Friends should have 100 points. I know people said to call Cricut's customer service but its actually better to email the rewards program. (the rewards program is handled by a 3rd party) their email is service@cricutrewards.com I've had to do this before its really easy just email them explaining you didn't get points, they will want the serial number off the back of the cartridge, and where and when you bought it. and they will email you back with the rewards number. I've always gotten a reply within one business day
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I had called CS when I was missing points, they said I had to register my cartridge online first, using the code on the back of the cartridge (not the serial number on the box). They were very helpful and speedy though!
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You go to the rewards site and download the form for a missing rewards certificate. If you follow the direcections and put in your numbers from the box- the site will let you know if the cart has points or not!!! then myou mail them the form along with the bar code from the box top, then PC emails you the rewards certificate number. It takes around three weeks from start to finish. It is worth checking all of your carts you are un sure of. :) 
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Originally Posted by: CowgirlUp  Mickey and Friends does NOT have points, it came out before the program. I don't know about the paper doll one I believe it was before the program and Pooh and Friends should have 100 points.I know people said to call Cricut's customer service but its actually better to email the rewards program. (the rewards program is handled by a 3rd party) their email is service@cricutrewards.com I've had to do this before its really easy just email them explaining you didn't get points, they will want the serial number off the back of the cartridge, and where and when you bought it. and they will email you back with the rewards number. I've always gotten a reply within one business day I have all of those cartridges as well. The Pooh and Friends didn't have the rewards inside so they generated a rewards ticket and I was able to get the reward credit. It is a bit of a pita, but worth the 100 points. Good luck! Edited by user Monday, July 23, 2012 1:58:58 AM(UTC)
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Originally Posted by: DBCMC I have all of those cartridges as well. The Pooh and Friends didn't have the rewards inside so they generated a rewards ticket and I was able to get the reward credit. It is a bit of a pita, but worth the 100 points. Good luck! I wonder if any copy of Pooh and Friends actually had the rewards points in the box. I've heard of so many people having to request for that one.
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That's actually the one I had to request too...
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Wow, you all are so great. Thank you. :)
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I just got Mickey and Friends and pooh and no point in them. I think they were b-4 they did the points.
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Originally Posted by: BeckyLarson1 I just got Mickey and Friends and pooh and no point in them. I think they were b-4 they did the points. I was given points for Pooh & Friends when I called. You should try!
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I just used the online chat feature to speak with 'Ashley' from PC about not getting a rewards certificate with my new/sealed "Pooh Font Set" cartridge. She asked for the serial number off the back of the cartridge and then she issued me a rewards number right there in the chat--no waiting on an email or filling out a form! I immediately redeemed it on the rewards page because I wanted to be sure that there were no problem or to deal with them now if there were; but luckily, I'm happy to say, all went well. So you if you have your cartridge handy, you might want to try the online chat feature for this issue. I'm going to cross post this in the chat section so others will know too. ~Selena
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