Its been a pain with this last Update...but I would encourage you to call Provocraft.

Cricut Support
Monday - Friday 7:00 a.m. - 6:00 p.m. (MST)
toll: 801-932-1144
toll free: 877-7CRICUT (877-727-4288)
fax: 801-794-9001
email: support@cricut.com

International Support
toll free: 0808-101-7032
email: isupport@provocraft.com

Thanks Jeanne, I tried contacting the support center via email and I did get an out of office message and it stated it would take 3-4 days to get back with me. I'm going to try it again today and see what I get. If I still can't get it to work I may end up calling them.


@Mercy - No, my G is not connected to an outlet at the time I am trying to connect it to the cricut. Yes, I have the G plugged in on the top of the G to the cricut with the connection cord.

Thanks

@Mercy - I just tried plugging the G into an outlet while trying to connect it to the Cricuit and that didn't work either. I still get the same message "your G is unable to connect to your Cricut. Please power off your cricut, check your USB cable and try again." I've done it so many different ways thinking one of them will work and still nothing has. This is just so frustrating.

I just got off the phone with PC with this same exact situation but with an expression 2. She checked my firmwire for both the gypsy and the E2 and they are both up to date. That's about all they were able to do at the moment. She asked me a bunch of questions, and said that the information she collected today would be sent to the creators of the gypsy and they will try their best to get this resolved as fast as possible. Meaning I can't cut anything from my gypsy until this problem is resolved. Hope that helps, if you were able to fix it or changed anything please let me know. Thanks

There is a wide spread issue with the E2 and the G. I don't think there is a wide spread issue with the legacy Cricuts and the G.

Unbelievable! I used my G with my E2 to cut a 12X24 mat of various shapes on different papers. The cuts were off by about 1/2 inch or so to the left compared to where the G showed they would be. So, I nudged the images over to the right a bit and tried the cut again. This time it cut the first shape then just sat there a while before the G told me that it had "lost communication" with the E2 in the middle of the darn cut. I tried a variety of variations of turning on one machine then the other and plugging the G into the E2 at various times, all without luck. I had just updated my E2 so I figured I'd give updating the G a shot. I did that, which took HOURS, and still have the same problem. The G and E2 will no longer communicate, despite the fact that they just did earlier this morning! This is absolutely ridiculous! I have at least 2 dozen carts loaded onto the G and I can't even use the thing. I have a project already created in the G for my wedding coming up next week and can't cut it! I see that this is a long standing problem with the G and E2; one that should have been fixed by now. If it is helpful and anyone has any pearls of wisdom, my G is running Version 1.4. My E2 is running Version 1.01. Thanks a lot if anyone has a remedy for this problem. Judging by all the posts I just ready, I'm in for a wait. Just for giggles, I guess I'll call PC on Monday. Too bad I can't get any work done over the weekend. :(

Hi

here I am in the UK having the same problem. My imagine will not connect with my computer nad now my Gypsy won't connect with the Imagine.

I also have the problem that the Gypsy came loaded with Gypsy wanderings and I have designed a card from it and when I connected it to the imgine it told my I didn't have the cartridge so couldn't use the images. I am beyond frustrated today.

This is the first G and E2 issue that comes to mind as the E2 and G prior to the E2's current update played well together. Yes, call PC and let us know the outcome.

It sounds as if you are having Imagine issues. What is the firmware of the Imagine?

What is the firmware of the Imagine?

If the problem is with a Create, then please know that some of the Creates are having issues and once the G is updated passed a certain build, until PC releases a fix, the odds are that your G and Create will not be able to play nice together.

The Create can be rolled back to a lower firmware so it can be used in the full version of CDS or standalone. To roll back your Create, click the below link, go to Section 10 (Roll Back A Cricut's Firmware) and follow the instructions. Let us know the outcome.

http://main.cricut.com/c...72_posts.aspx#post435672

I had this issue with my E2 and Gypsy yesterday but still was able to cut my projects. Both are up to date so its on PC end that they need to fix. I had to re start both my gypsy and E2 a few times and re-start the projects many times as well.

I think I'll take this issue then the one I had before this where my cuts were not cutting all the way thou the paper when I was using my both E2 and Gypsy and it was not the E2.

I also wish PC would bring back the old green 12x12 cutting mats. I only have one of those and its still sticky. The new ones just stink.

Here I am in Canada with the same problem my gypsy keep telling me that it is not connected to my cricut, and like all of you just after the update.
Did any of you found the fix for that problems

Thank you
Diane

Hi im in the Uk my gypsy and create worked fine till I updated now it tells me im not connected I even bought an expression and it tells me the same. All my cartridges are on my gypsy so I cannot cut anything.Ithas been months now and nobody seems to be able to fix it I wished I had never updated.

Put me in the boat with all of you. Updated Gypsy and now it does not work with any of my machines. I have never been so frustrated. Come on PC, FIX THIS!