Hi there, if you have had recent problems with your Cricut Imagine reading cartridges, please know that there is a new update that will fix this issue. We apologize for the inconvenience.

Hi there - sorry to disagree but I did this latest update on my Imagine yesterday and it killed it stone dead. My previously fit and well Imagine is now on its way back to the supplier as it is inoperable.

Pauline

The update downloads completely, but won't update the machine - it's stuck at 0% uploading updates. I just got my Imagine back from PC (a new one) after my old one just died and wouldn't cut. The first time I tried to cut using the Craft Room, this new machine did the same thing - paused for about a minute, then ejected the paper, uncut. It's infuriating to keep having this problem on every machine I try. PC really needs to fix whatever issue is causing this with their machines and stop sending out the same old broken product.

Someone from PC please answer this question?

I am having the same issues as everyone else...after the new update my imagine will not read classic cricut carts & the download will not finish..it is stuck at 0%. I am very very upset to say the least....PC what is the remedy?????

Holding my breath and giving it a try.

I'm had my imagine since about May, but haven't used it much. got a Create in Aug, opened it 4 days ago, and it broke yesterday. So pulled out the Personal I bought and was still in box since Feb, and all's it does it cut funky and spit out the matt...so both are going back tomorrow.

Figured I might as well try the imagine update, if it kills it all three can got back.

Support says out of stock on imagine,none coming in for 2 more month. So hoping it works.

Tried to use my Jolly holidays in it, and it wouldn't read it so what good is it if I can't do my Christmas stuff. Thought it was suppose to work with both reg and imagine carts.

Got the gypsy, and the viewer was broke, had to send it back for a replacement.

So far, I'm not a happy camper. Everything is breaking. For the price of these machines, I'm getting really disappointed in the quality.

Don't get me wrong, the Customer service is great. Send it back..and it takes weeks to replace. But for the cost, should so many different products be breaking like this.

Let ya know how the download does..

so far it did the firmware update fine..but now it's doing a content download and it has taken over 30 minutes for it to say 1% and it hasn't done a thing since..15 minutes later.

finally!!!


3%

weeeeeee only 97% more to go

I see an all nighter in my future lol

7%

ugh

I am having issues with my Imagine not reading Elegant Edges, Paper Lace, Sopisticated and Art PHilosophy. My version is 1.01 (0117:0032:0239:202A) Dont want to do the update as I dont want my machine killed are we just left to our own devices now on this message board. Where is the people to help us? Is this going to be fixed soon.

Okay ... THIS Is crazii! My Imagine wasn't reading a cartridge but the I Carts! Sheesh!!!!
So, I reset the whole darn thing!

I used the Troubleshoot and it formatted it .... and successfully returned to using Forever Young ... as for printing - didn't check yet

13 hrs later at 38% calling provo, this is ridiculous!!!

called and was advised to leave it going. their server is slow and in high demand , there is also a gypsy update to for the imagine.

she did say that the imagines are now in stock and they are filling back orders, so if you are waiting on your replacement, hopefully it will come soon


so up to 39% now...almost 14 hrs later. Maybe by midnight it will be done


or not lol

Aww man....I can't get my update past 0%....On hold waiting for PC customer assistance now....This is ridiculous

I'd still call about the faulty cartridge even if you've had it a while. If it's a known problem, seems like they'd have to replace it. It wouldn't seem right that they'd expect us to cut every image when we get a cartridge just to check that they work.

:)Khrista

Whew! I've never seen an update take that long. I know on my computer when it goes to a screen saver etc. then it times it out. I've learned I pretty much need to be there for the darn update. The plus.. I craft as it's doing it's thing.
Glad it's finally working. I love that cartridge :)

:)Khrista