Call Customer Service. You likely have a bad cartridge and they need to replace it.

Chris
Provo Craft

Chris,

I love my Imagine, I really, really do (even after being on my 4th one). Will the 'list' ever get taken care of? Just seems like things are always on the list. I'd hazard a possible guess that the priority is getting CCR to work correctly with the Imagine (which I really really want too as it just doesn't work for me no matter what), but do hope the other items on the list happen sooner rather than another year out.

Thanks!
:)Khrista

Right now it is a priorities issue. CCR has a very high priority so most all of our resources are going into it right now.

Chris
Provo Craft

Hi
They know of this problem and are working on a fix, I cannot access ANY of my regular carts, so to have some working at least is a blessing
Hugs
Adele

We are working on it right now. This only happened on a few people's Imagines so finding the source of the problem isn't easy. We have one Imagine here that has the problem so hopefully the problem can be identified and fixed quickly.

Chris
Provo Craft

If it is fixed this week then I will post a message here this week. However, I will be in China the next two weeks and will have limited time and ability to post on the message boards while there.

If you don't see a message from me here then try running Cricut Sync next Monday and it will tell you if there is an update available.

Chris
Provo Craft

I'm having the same issue!!

You will probably have to call PC customer service because Chris was let go off. Unfortunately he was the only one who was always willing to help and answer all of our questions.

He's just going to China for two weeks (see his post above). He'll be back. But you don't want to be waiting for an answer here. If you have tech issues, you'll need to call PC support.

Edited by user Thursday, September 29, 2011 6:54:32 PM(UTC)  | Reason: Not specified

HI ALL

sorry for jumping in and joining this thread,
BUT i have a question for Chris

I purchased my cricut imagine from Proudparents2005 on ebay
Serial Number: W28091010152
Model no: CRIN0001

The problem i am having is

When i turn machine on it does not go to welcome screen and makes a noise that just continues until i turn the machine off.

I have tried to contact Proudparents2005 with no success, they are not replying to my emails, and i have seen from another thread that there is no point in contacting ProvoCraft as they tell people to contact the seller. Will i get a replacement machine or a refund or what do i now do as it is an awful lot of money to pay out for something that is not working.

THANKS in advance DEBS

Call Provo Craft. I am sure they will help you out. All you can do is try.

Edited by user Friday, September 30, 2011 2:20:54 PM(UTC)  | Reason: Not specified

Debbie - Did the machine come with a cartridge to update it? If so, have you put that in and turned the machine on and does it still make that sound? That's not a normal noise if it never stops. The rollers will make noise etc. as things line up. I assume all the packaging material was taking out from it (behind the blade housing and the ink spot). If you're in the US, call Provo. (sorry, forgot to look where you're from before I hit reply). If you're outside the US, they say go to the company. Proudparents is near impossible to get ahold of. HOWEVER, that is cricutmachine.com which is one of the authorized sellers of provo.

Hmm. I have that app but haven't used it in forever. Are they off as in too light, too dark? You could try cleaning the print heads and make sure you're printing on best quality. I wonder if the program needs updating.

Khrista

Ifound this post from Chris, may still be imployed:

Topic: QUESTIONS FOR CHRIS
Posted: Thursday, September 22, 2011 5:11:21 PM
krafty kate;1110206 wrote:
Hi Chris,

Glad to see you're back.

Any further advance on this querry?

I'm still unable to register a change of address or the products that I own

I am SO frustrated and confused by the conflicting advice from the emails that I have received from Customer Services.

Basic straight answer to straight question:-

Am I barred from registering my products as I live outside US & Canada or not.

If not how do I get my UK address to change in my account. If Yes I know that there is sadly no point trying to change my details and there will never be a 'happy dance' when I can purchase freely from cricut.com as I can't register my purchases!

Some clarity would be greatly appreciated.

Thanks


I was never gone...just extremely busy. But I am heading to China for the first few weeks of October so I won't be on the boards then.

I just went over to Marketing and asked your question. I was told that it had been put on the back burner for a few months while other things were taken care of but is now back up front and is a priority. I was given no timeline but was told that international support is a big part of our future. That's all I can say. Hope it helps.

Chris
Provo Craft