 |
|
|
|
How many of Us are experiencing Gypsy TECHNICAL Problems?
|
Logged in as: Guest
|
|
Users viewing this topic:
none
|
|
Login  | |
|
How many of Us are experiencing Gypsy TECHNICAL Problems? - 11/3/2009 8:44:07 AM
|
|
|
GracefulGrammar
Posts: 1242
Status: online
|
I am reading both this board and the tech board; and, I am overwhelmed with the number of TECHNICAL problems I see with the Gypsy.
How many board users are actually experiencing TECHNICAL problems with their Gypsy; and, at this point, how has your problem(s) been handled by Provo Craft. Are you happy with the Customer Service you have received?
I am suggesting we centralize technical problems........ I would like to see how many users are actually affected. Daily, I will tally the issues so we have a complete picture of the technical issues users are experiencing and the end result.
Please include the following information:
Computer Operating System:
Sync Version:
Cricut Firmware:
Gypsy Firmware Version and Build
Design Studio Version:
Specific Problem:
Customer Service Response:
Where you are in the Customer Service Process:
Initial Date You began Process with Customer Service:
Closing Date with Customer Service:
Thank you for your response(s)
|
|
|
|
|
RE: How many of Us are experiencing Gypsy TECHNICAL Pro... - 11/3/2009 8:57:33 AM
|
|
|
GracefulGrammar
Posts: 1242
Status: online
|
Computer Operating System: Vista32, completely updated
Sync Version: Win version 1.1.3586.23506
Cricut Firmware: Expression 2.33
Gypsy Firmware Version and Build: Version 1.1, Build 0015
Design Studio Version: 1.0.21104.0
Specific Problem: Gypsy will not cut flipped/welded images
Customer Service Response: CS told me they were working on a fix.
Where you are in the Customer Service Process: Waiting for software fix
Initial Date You began Process with Customer Service: October 2, 2009
Closing Date with Customer Service: Problem is still not resolved
< Message edited by GracefulGrammar -- 11/3/2009 9:32:19 AM >
|
|
|
|
|
RE: How many of Us are experiencing Gypsy TECHNICAL Pro... - 11/3/2009 9:22:10 AM
|
|
|
Cricutgirlg
Posts: 3710
Status: online
|
btt
|
|
|
|
|
RE: How many of Us are experiencing Gypsy TECHNICAL Pro... - 11/3/2009 9:39:27 AM
|
|
|
GracefulGrammar
Posts: 1242
Status: online
|
Computer Operating System: Vista32, completely updated
Sync Version: Win version 1.1.3586.23506
Cricut Firmware: Expression 2.33
Gypsy Firmware Version and Build: Version 1.1, Build 0015
Design Studio Version: 1.0.21104.0
Specific Problem: Multiple Issues with Search on Gypsy... EXAMPLE: Search for Cupcake and search shows cupcake 1, 2, 3, 4, 5, 6 and no results are given for these entries. The screen is blank! Why are those entries there?
Customer Service Response: CS told me they were working on a fix.
Where you are in the Customer Service Process: Waiting for software fix
Initial Date You began Process with Customer Service: October 2, 2009
Closing Date with Customer Service: Problem is still not resolved
|
|
|
|
|
RE: How many of Us are experiencing Gypsy TECHNICAL Pro... - 11/3/2009 9:42:46 AM
|
|
|
JClives
Posts: 20
Joined: 3/12/2009
Status: offline
|
My g wont weld I try it wont even try to print it, shows in red then it says its lost connection with the crucrit once it goes to print the image. My cursor keeps making more cusor spots when I touch my stylis to the screen not sure why. I hope they come out with up date soon. I am up to date on all updates as far as I know. Running Vista 64 bit.
|
|
|
|
|
RE: How many of Us are experiencing Gypsy TECHNICAL Pro... - 11/3/2009 9:43:28 AM
|
|
|
JClives
Posts: 20
Joined: 3/12/2009
Status: offline
|
delete
< Message edited by JClives -- 11/3/2009 9:47:00 AM >
|
|
|
|
|
RE: How many of Us are experiencing Gypsy TECHNICAL Pro... - 11/3/2009 10:08:37 AM
|
|
|
BonniePoynter
Posts: 910
Joined: 4/18/2007
Status: offline
|
I have had no problem with mine at all. I don't want to sound bad,
but I wonder how many of these problems can be traced to the fact
that users are totally left on their own to figure it out since no manual
came with it? I just think if people would be able to take it out of the box, open a manual and start to go page by page, there might be a lot
less problems. I am a visual person, so it is much better for me to see
what needs to be done. I do think all the videos on Michaels.com and
youtube have really helped also.
|
|
|
|
|
RE: How many of Us are experiencing Gypsy TECHNICAL Pro... - 11/3/2009 10:16:09 AM
|
|
|
PeggyBatton
Posts: 47
Joined: 11/24/2007
Status: offline
|
operating system XP
Updated CDS with numerous difficulties
Gypsy will not communicate with Cricut E after updating.
Cannot cut with G
My Gypsy is now a very expensive paper weight.
"Waiting" for help! or something
|
|
|
|
|
RE: How many of Us are experiencing Gypsy TECHNICAL Pro... - 11/3/2009 10:31:45 AM
|
|
|
GracefulGrammar
Posts: 1242
Status: online
|
Reminder:
Please keep this thread on topic. Will make tallying so easy....... I have sent Bonnie a PM and asked her to share flipping and welding....... It will be wonderful to have a solution to this aggravation without a workaround
QUOTE
Sent
From: GracefulGrammar
To: BonniePoynter
Date: 11/3/2009 9:20:35 AM
Subject: Help please
You stated that you have no issues with your G....... Wonderful to read.......... Please post for us how you are welding and cutting flipped images without using a work around........
Many people would be so happy to have this information......
Please start a thread for this as it is an issue so many of us are having, people would love to know the process you are using.
Thank you in advance for your help....... It will be wonderful to have a solution to this problem
Many thanks..........
ENDQUOTE
Thank you, Bonnie. Thank you, G users, for remaining on topic:-)
Edited to correct a spelling error :-)
< Message edited by GracefulGrammar -- 11/3/2009 10:50:15 AM >
|
|
|
|
|
RE: How many of Us are experiencing Gypsy TECHNICAL Pro... - 11/3/2009 6:16:31 PM
|
|
|
GracefulGrammar
Posts: 1242
Status: online
|
btt
|
|
|
|
|
RE: How many of Us are experiencing Gypsy TECHNICAL Pro... - 11/3/2009 7:11:35 PM
|
|
|
KarenSchwieger
Posts: 89
Joined: 4/10/2007
Status: offline
|
Computer Operating System: Mac 10.5.8
Sync Version: ??
Cricut Firmware: Baby Bug I preformed the 1st update only
Gypsy Firmware Version and Build Version 1.1, Build 0015
Design Studio Version: N/A
Specific Problem: My G froze after day one.
Customer Service Response: It took awhile but they finally issued a return ticket and shipped me a supposedly new G(it had dust in the screw holes so I'm not that sure it's brand, brand new). So far, so good with the new one. I've loaded all my carts and have been successfully cutting and welding = simple projects though.
Where you are in the Customer Service Process: [code]Done[/code]
Initial Date You began Process with Customer Service: 10/3
Closing Date with Customer Service: 10/28
< Message edited by KarenSchwieger -- 11/3/2009 7:16:10 PM >
|
|
|
|
|
RE: How many of Us are experiencing Gypsy TECHNICAL Pro... - 11/3/2009 7:22:27 PM
|
|
|
KarenSchwieger
Posts: 89
Joined: 4/10/2007
Status: offline
|
ORIGINAL: BonniePoynter
I have had no problem with mine at all. I don't want to sound bad,
but I wonder how many of these problems can be traced to the fact
that users are totally left on their own to figure it out since no manual
came with it? I just think if people would be able to take it out of the box, open a manual and start to go page by page, there might be a lot
less problems.
I have to agree with you - I thought and still think the same thing. However, once I received my G and it froze on me I thought a little differently. I worked with gals on this board and with CS and the thing was just plain broken! PC called me once they received it and sent me a new one.
They really should have been smarter to put some type of instructions in the box. Look at the book they put in with the cartridges - multi color, multi language and spiral bound. They do this for a $60 cart and they can't even put in a simple quick start guide for a $300 item? Poor planning on their part.
|
|
|
|
|
RE: How many of Us are experiencing Gypsy TECHNICAL Pro... - 11/3/2009 7:26:48 PM
|
|
|
bearcatnat
Posts: 655
Joined: 12/14/2006
Status: offline
|
Computer Operating System: Windows XP Pro, SP3 with all updates
Sync Version: 1.1.3586.23506
Cricut Firmware: 2.34
Gypsy Firmware Version and Build: ? Problem occurred before the 0115 update.
Design Studio Version: latest update before it was pulled
Specific Problem: A few minutes after finishing the last update, I was working on a file, and received a message that there was a "security breach". I turned the Gypsy off. The Gypsy then would freeze on the "Loading" screen.
Customer Service Response: I was told to return the Gypsy to PC for replacement and received an email FedEx label.
Where you are in the Customer Service Process: My Gypsy was just delivered to PC today (11/3).
Initial Date You began Process with Customer Service: 10/22 - rec'd label quickly, but I was sick and did not mail the Gypsy out for 5 days.
Closing Date with Customer Service: awaiting replacement
To access your Gypsy Sync version, open the software, click the Help menu, then About...
_____________________________
Natalie
It's an American Idol thing...you wouldn't understand!
|
|
|
|
|
RE: How many of Us are experiencing Gypsy TECHNICAL Pro... - 11/3/2009 8:18:24 PM
|
|
|
scrappersthree
Posts: 275
Joined: 7/11/2008
From: Minnesota
Status: offline
|
Please include the following information:
Computer Operating System: Vista 32 bit
Sync Version: I didn't get the update that was pulled....just the one before that.
Cricut Firmware: v2.44
Gypsy Firmware Version and Build: didn't get the pulled update.
Design Studio Version: got the most recent update...not sure the number
Specific Problem: Gypsy stopped communicating with E and with Computer.
Customer Service Response: CS thought it might be a problem with my USB cord, but then when my G would not communicate with the E or the laptop, it was determined that the USB port going out of my G is bad. I was asked to send it back. I'm waiting for my call tag.
Where you are in the Customer Service Process: Waiting for call tag
Initial Date You began Process with Customer Service: November 2nd
Closing Date with Customer Service:
Sorry I don't have all my firmware numbers, the only update I did not get was the one that was pulled last week.
Thanks
_____________________________
|
|
|
|
|
RE: How many of Us are experiencing Gypsy TECHNICAL Pro... - 11/3/2009 8:51:40 PM
|
|
|
flymehighone
Posts: 11
Joined: 11/26/2007
Status: offline
|
Well, I cant get my gypsy to cut. Get an error message about not being authorized to cut the shapes, which I dont understand especially since I loaded all of my cartridges allegedly successfully. I have the V1.32 update so I guess that is right. I just know that I am a little upset that I cant use this gypsy. I am beginning to feel like I have been gyped alright. Does anyone have any ideas? thanks/
_____________________________
Debby
|
|
|
|
|
RE: How many of Us are experiencing Gypsy TECHNICAL Pro... - 11/3/2009 10:05:20 PM
|
|
|
littlemiss
Posts: 286
Joined: 3/10/2007
Status: offline
|
Computer Operating System: Vista32, completely updated
Sync Version: Win version 1.0.2.0
Cricut Firmware: Expression 2.34
Gypsy Firmware Version and Build: Version 1.1, Build 0115
Design Studio Version: 1.0.31026.1
Specific Problem: Was working with Gypsy with its limited capabilities (and my own, as well) until DS and Gypsy updates were released. Updated DS, but did not have a chance to update Gypsy before update was pulled. Unable to communicate from my computer to DS at that time. Unable to cut Gypsy projects on E at that time.
Customer Service Response: No call made to CS -- Reading MB for info, waiting for updates to be made available.
Where you are in the Customer Service Process: To remedy my solution, I uninstalled the updated DS and reverted to older version. I am once again able to use DS. Being fortunate enough to have 2 E’s (one of which I had not updated since initial update upon receiving Gypsy, I am able to use Gypsy on alternate E.
WAITING, waiting, waiting ...
Initial Date You began Process with Customer Service:
Closing Date with Customer Service:
|
|
|
|
|
RE: How many of Us are experiencing Gypsy TECHNICAL Pro... - 11/4/2009 7:34:41 AM
|
|
|
CharlotteCornett
Posts: 610
Joined: 4/26/2008
Status: offline
|
operating system XP
Updated CDS on Wednesday of last week. Had no clue there were so many problems with the latest update.
Design Studio Version: latest update before it was pulled. Updated the Cricut which is V 2.34. When trying to cut, says a update is needed for the Gypsy, tried again to update the G but nothing.
Spoke with Darren last Wednesday and was told they were hoping to have this fixed by this Friday, STILL WAITING!!
Honestly I was enjoying my G but now it is sitting in the bag. USELESS!
Would really like to know what is the latest information available as to when this will be corrected!
_____________________________
Have a Blessed Day!
Charlotte
My Blog: http://charlotte-growingingrace.blogspot.com
|
|
|
|
|
RE: How many of Us are experiencing Gypsy TECHNICAL Pro... - 11/4/2009 10:54:11 AM
|
|
|
GracefulGrammar
Posts: 1242
Status: online
|
Many thanks to the people who are taking the time to report......
I know its not a simple post that you can dash off......... but I think it it is very important that we centralize technical problems.
Thank you to the folks that have taken the time.....
Please continue posting
|
|
|
|
 New Messages |
 No New Messages |
 Hot Topic w/ New Messages |
 Hot Topic w/o New Messages |
 Locked w/ New Messages |
 Locked w/o New Messages |
|
 Post New Thread
Reply to Message
Post New Poll
Submit Vote
Delete My Own Post
Delete My Own Thread
Rate Posts |
|
|
|
|
| |
Printable Version
???? MAKES NO SENSE > 
