Cricut® Internet Sales Policy

Provo Craft’s Internet Sales Policy is to sell Cricut® products through Cricut® authorized online resellers only. No person or business is authorized to sell via the internet without express contractual agreement with Provo Craft . Authorized Cricut® resellers have access to the entire Cricut® line and are able to answer product or warranty questions.

Purchasing a Cricut® through an authorized dealer/seller means that you receive:

• A GREAT product which is sure to provide you with years of enjoyment
• The support and assistance from our representatives in helping you with your selections/questions
• A superb warranty should you ever need it
• Excellent value for your money

Cricut® Internet Return Policy

You must contact support@cricut.com within five days of receipt of your order.

No returns will be accepted after 15 days of receipt of your order.

We do not offer returns on opened Cricut Cartridges.

Any returns must be in saleable condition, in original packaging.

Return shipping is the customer’s responsibility, unless you have received a damaged or the wrong product.

Damaged products must be returned and will be exchanged with same item or a credit given, whichever you prefer.

All returns are subject to a 20% restocking fee. If an order is cancelled after it has been processed, it is considered a return and will be subject to a restocking fee.

You will need an RMA number before returning any products. Returns without an RMA will not be accepted. Please contact us to request an RMA.