Ok, yes, you have to register your g on the cricut.com website and then you have to download the software to your computer to update your g. What is your build on your g? Go to the welcome screen on the g, click the wrench and the build is in the lower left corner.
The build number tells us where you are in the process. Therefore, we do not have to ask you a lot of questions as we can point you the way to help solve your issue. It appears that you have not updated your g. After you register your g, there are steps that you must take to get your g up and running. Click the below link and follow the steps of post 2.
Posts: 2833
Joined: 4/3/2007
From: Nor Cal
Status: offline
OK-I tried to go where we go to register the carts but it does not give me an option for a gypsy only the bonus carts with it. Thanks Mercy I need help.