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Promotion or Scam reference of request from CRICUT MAIL-IN-REBATE STATUS????
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RE: Promotion or Scam reference of request from CRICUT ... - 11/16/2008 9:21:35 AM
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angelicarodriguez
Posts: 3433
Joined: 3/11/2008
From: Miami, Florida
Status: offline
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Oh wow! Sorry that you haven't received your free cartridge. I personally don't know about this, but something similar happened to me when they had a promotion with buying cartridges and receiving a free DS. I mailed everything in with original receipts and I still haven't received my DS.
Have you tried calling customer service? I plan to call them tomorrow to see what is going on. Good luck.
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RE: Promotion or Scam reference of request from CRICUT ... - 11/16/2008 9:07:32 PM
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PatCoffey
Posts: 18
Joined: 5/20/2008
Status: offline
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Hey as the above post mentioned I also did the promotional with buying the 3 cartridges from Michaels and you get the Design Studio free. I sent my rebate along with everything that was required of me. I did this in July as soon as the promotion began. I also never heard anything from them. I emailed them and still no reply. I then called them about a week or so ago and the girl I talked to told me she would email me the information on the activation code I needed. She said it would take a few minutes, maybe 10 minutes or so. Then about 6 hours later when I still had not received anything from them. I called again. This time they gave me the numbers over the phone. This is when I also found out that we don't receive the little cable to connect the Cricut to the computer nor the mouse pad or any kind of instructions on the use of the DS. She said just use any computer cable, and it will work.
I felt as though the company did not hold up to their end of the promotional program. I feel as though I only received part of what was promised. I don't think they are totally honest. I do think that it is a scam personally. You go to the customer service link on their website and it has a place for "issues" and you send the email of the issues and you never get a reply. Worse company I have found for customer satisfaction and service. Love my Cricut Expressions but am highly disappointed with the way they treat the customer.
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RE: Promotion or Scam reference of request from CRICUT ... - 11/16/2008 11:25:46 PM
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RachelRapp
Posts: 154
Joined: 1/26/2008
Status: offline
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It may have something to do with the store? I bought a cart at roberts and they gave me a rebate form to fill out and mail in with my upc and copy of reciept. I didn't apy shipping and got my cart about a month later. Good luck that is really frustrating. Have you called cricut coustomer care?
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RE: Promotion or Scam reference of request from CRICUT ... - 11/22/2008 11:20:10 AM
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Meg
Posts: 2023
Status: online
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I don't know if it will make you feel any better to have company, but I know 4 women who never received their "free" carts.
I just don't understand all the problems with PC customer service. It's a very widespread complaint, so it's a real problem with the company and not just a few customers being unreasonable. PC makes a boatload of money on carts alone; seems to me they could hire/train some CS reps.
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RE: Promotion or Scam reference of request from CRICUT ... - 11/28/2008 9:38:09 PM
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cropgal
Posts: 1874
Joined: 11/27/2008
From: Western Washington
Status: offline
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I just snet in a promotion for buying the expressions and recieve 2 cartridges free. Paid $7.95 via credit card for "processing". I did get an ID #. If I don't receive my cartridges in a timely manner -(they say 6-8 weks - I'll give them 12) I will file a complaint with my CC company. I do everything online via Credit Card because if you don't receive the item you ordered they will give you a credit back.
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RE: Promotion or Scam reference of request from CRICUT ... - 11/29/2008 7:04:05 PM
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Friend626
Posts: 4
Joined: 9/7/2008
Status: offline
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I worked retail for a very long time and unfortunately, these types of rebates don't normally go through either the store where you got the rebate or the manufacturer of the actual item you are to receive from the rebate. They typically hire an outside party to do these types of promotions for them. Again, this unfortunately ends up impacting the reputation of both companies. I have had very good customer service with Provo Craft and at Michaels, but i try to stay away from rebates, etc. for these reasons. If you saved a copy of the rebate form, the number on that form is who you should be calling. And, call as soon as the shortest timeframe is met (if it says 4-6 weeks call in 3.5) to check on the status. They count on what is called "the breakage" from folks who don't redeem, etc. I hope this information helps somehow.
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RE: Promotion or Scam reference of request from CRICUT ... - 12/15/2008 7:22:46 AM
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croppincrystie
Posts: 536
Joined: 8/7/2006
Status: offline
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so are you saying that this latest "promo" is a scam?
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RE: Promotion or Scam reference of request from CRICUT ... - 1/7/2009 4:26:21 PM
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cydnewright
Posts: 477
Joined: 8/5/2007
Status: offline
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Actually, Provo Craft does many of their rebates in-house. The Robert's cartridge was one of the few that was not. I have stopped participating in their rebates, because they take FOREVER.
And whereas their customer service was one of the things that helped them become a well-known company, they now seem to have forgotten the meaning of the term.
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RE: Promotion or Scam reference of request from CRICUT ... - 3/6/2009 1:39:20 PM
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OrlennaGarris
Posts: 1
Joined: 1/8/2009
Status: offline
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I'm on the same boat as you. The customer service for this company truly sucks!! I mailed in my rebated back in 12/8/08 and today I have yet to receive any form of acknowledgement from this company. I seriously looking into filing a complaint with BBB and several news agencies. I do realize that it's a "free" ($7.95 processing fee), however it is a very deceptive way to treat their customers. I have tried their so-called customer support #, but you end up in a never ending loop of options that don't get a live person. I'm a first time customer to this product and I can tell you, I will not recommend it to anyone ever.
I guess it's too much to ask for someone to at least acknowledge your concerns and requests. I hope you received your carts.
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RE: Promotion or Scam reference of request from CRICUT ... - 3/12/2009 1:02:51 PM
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DeborahDonahue
Posts: 1
Joined: 3/12/2009
Status: offline
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It is now 4 mos. since I sent in my rebate....as I write this I have been on hold for 38 mins. listening to some really bad Musak, waiting for customer service.......I am not a happy camper !
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RE: Promotion or Scam reference of request from CRICUT ... - 4/16/2009 6:04:52 PM
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LolaVandrey
Posts: 3
Joined: 12/31/2008
Status: offline
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I haven't received my 2 cartridges either... I think it is a scam from all that I have read and I am **** mad. The machine cost quite a lot, and every little bit helps, not to mention, that No one ever responds to you and you can't get through on customer service line, I would suggest buying cartridges on ebay, they are so much cheaper. Don't deal with provo craft, they are no help whatsoever, it has been 4 months, and still haven't heard from anyone. I also don't have the original receipt which I would like to have, because we have to send that in.
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RE: Promotion or Scam reference of request from CRICUT ... - 4/17/2009 6:23:43 PM
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KellyL
Posts: 11
Joined: 2/11/2007
Status: offline
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I'm in the same boat as the ones that mentioned they bought the carts and was supposed to get the DS free. I haven't received anything. After many calls and emails, I still have nothing!
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RE: Promotion or Scam reference of request from CRICUT ... - 4/18/2009 6:43:14 PM
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Mrs.Bman
Posts: 83
Joined: 7/21/2008
From: The IE (Inland Empire)! Southern California!
Status: offline
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I did the buy the 3 carts and get DS free promotion. I got my registration code to activate it about a month later.
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RE: Promotion or Scam reference of request from CRICUT ... - 11/27/2009 6:37:01 PM
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Amyklubertanz
Posts: 1
Joined: 11/27/2009
Status: offline
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Though it took FOREVER and customer service was awful - I too tried numerous times on the phone and emailed a ton of times.... I did end up recieving my two free cartridges for buying a cricut and being a teacher...... Not a scam, but Im pretty sure if you don't become an utter pain in their butt, you get no action.
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RE: Promotion or Scam reference of request from CRICUT ... - 11/27/2009 8:34:52 PM
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kopperhead
Posts: 3060
Joined: 1/17/2008
Status: offline
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I have always received in a timely manner, the 2 free carts with last BF Expression purchase, plus the $100 Cricut.com credit for the Your Story purchase, plus another rebate/or cartridge that I can't remember.
The problem I am having now is that I placed two orders right after midnight MST, and I haven't received a confirmation, and I can't figure out where to look for an order history. The charge appeared on my card within five minutes of placing order, but I have no record whatsover, and I ordered the Seasonal Bundle, plus six full carts.
Does anyone know how I can find my order?
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Printable Version
BECAUSE I PAID $14.95 FOR S&H AND THE SAME WEEK THAT I SENT THEM ALL THE RECEIPTS AND UPC AND CHECK THEY CASHED IT 
AND YES I HAVE SEND THEM 6 EMAILS AND NO RESPONSE BACK
AND CALLED AND NOTHING THEY PUT ME IN HOLD FOR A VERY LONG TIME. THE CUSTOMER SERVICE SUCKS!!!!!
I DON'T THINK IS FAIR THAT THEY ARE PLAYING LIKE THAT WITH LOYAL CUSTOMERS.
